Handy Toyota

Many thanks for prompt service and calling me to update my Lexus RX400H’s status. . The car sat 4 weeks at a competitor and they didn’t even look at it. They made no calls to me and no responses to countle my Lexus RX400H’s status. . The car sat 4 weeks at a competitor and they didn’t even look at it. They made no calls to me and no responses to countless phone calls. Naim updated me regularly and Handy looked at it the first day and and fixed it within several. Many thanks! More

They had the car I was looking for at the price I wanted to pay. The sales staff was amazing. Chris Carey is the type of sales person that makes buying a car fun. to pay. The sales staff was amazing. Chris Carey is the type of sales person that makes buying a car fun. More

Daniel and Kyle were both extremely helpful, personable, and knowledgeable. The process was quick and clear making everything simple. I’d highly recommend anyone to work with them on a new vehicle purchase. and knowledgeable. The process was quick and clear making everything simple. I’d highly recommend anyone to work with them on a new vehicle purchase. More

Charged me 900$ of labor for 3 hours of work and then refused to help or call back when I left a message for management. refused to help or call back when I left a message for management. More

I love how they try to have the same person work with you every time you come in for a service! Makes you feel like your family or something like it every time you come in for a service! Makes you feel like your family or something like it More

All went smoothly. It took longer than estimated for a tire rotation and routine point inspection, but everything else was good. It took longer than estimated for a tire rotation and routine point inspection, but everything else was good. More

William was easy to work with, but the "solution" to my new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for ov new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for over four hours, and left with the air pressure sensor not working in my vehicle, despite choosing the most expensive solution to fix the initial problem. So I ended up paying 2.5 times the quoted price for the insertion of rubber autel sensors because I wanted the assurance of the tire pressure sensor working in my vehicle. Despite choosing the installation of the more expensive Autel 1 Metal Sensors, and it doesn't work. And William addressed that and told me let you folks know if the light doesn't work after 50+ miles (which it doesn't) and you'll take another look at it, but that means another trip to St. Albans and more hours spent in your waiting room. This doesn't seem right, after having been there for four plus hours on Monday afternoon to have pins inserted that don't sync with the car's system. Had I known this, I would have surely gone with the cheaper option. I am disappointed in this visit (not due to William's assistance), and feel like I was not treated honestly or effectively. More

Dealer was great to work with. They gave a detailed information and were courteous and professional. Cody was very helpful in getting the deal done. They gave a detailed information and were courteous and professional. Cody was very helpful in getting the deal done. More

I don't trust them. I suspect they got my 2022 car in for routine covered maintenance and then invented things that needed repair. They even tried to get me to do an ali I suspect they got my 2022 car in for routine covered maintenance and then invented things that needed repair. They even tried to get me to do an alignment when they aligned the same car a week ago. Next time I think I'll have them do the required maintenance, make a list of all the work they say needs to do be done, and take it for a second opinion with someone I trust. I see there are no other comment blocks, so I'll add that Naim, while dotting all his customer service i's and crossing his t's, seems to be the one pulling the wool over customers' eyes and being less than honest. He reminded me exacty of Nathan Shelley on Ted Lasso. He comes across as "only here to help," but is in reality fleecing customers and is dishonest and untrustworthy. More

Dealer was courteous and professional and very informative. Pointed out future service requirements and the reasons why the service is needed.. informative. Pointed out future service requirements and the reasons why the service is needed.. More