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Harbro Sales & Service Inc

Whitinsville / Webster, MA

4.9
2,484 Reviews
Welcome to Harbro Sales & Service, where we're not just in the business of selling cars; we're in the business of creating happy and satisfied customers. For more than half a century, we've been a trusted name in the automotive industry, serving the Blackstone Valley area of Massachusetts. What sets us apart is our commitment to your peace of mind. With our exclusive 30-Day Buyback Promise, we stand by every vehicle we sell. If you're not completely satisfied with your purchase, we'll take it back, no questions asked. At Harbro, it's not just about the cars; it's about your experience. We treat our customers the way we would want to be treated, and it shows in our long-standing reputation. Discover hassle-free car buying and service at Harbro Sales & Service – where your satisfaction is our priority.
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546 Providence Rd. / 103 Worcester Rd.

Whitinsville / Webster, MA

01588

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Showing 2,484 reviews

January 19, 2016

Leaders in customer service My best friend referred me to these guys and boy, I'm so happy she did. I did some research and right away their #1 motto stood right out to me. "Trea More

by Kellyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gaudreau
Feb 29, 2016 -

Harbro Sales & Service Inc responded

"100% Customer Service" that is always what we strive for. No one is perfect, but it never hurts to strive for it. There are things in this business that you can't predict. Luckily over the past 43 years we have seen a good deal of them and do our best to control as many of the lose ends as possible. We are always happy to treat others the way we want to be treated and wish that no one would settle for less, anywhere else.

January 15, 2016

Best place to get a vehicle Mike helped me so much with getting my first jeep. He was patient talking and explaining everything to me. He also was available after I got keep home More

by Dylan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Goodwin
Feb 29, 2016 -

Harbro Sales & Service Inc responded

Great news, we are all family now! We try our best to treat everyone like they are our family. Never do we want anyone to feel like we don't care or have unanswered questions about any product or service that we offer. Glad we could help.

January 11, 2016

2013 --NO TITLE-- IMPALA HAPPY WITH THE CAR ALTHOUGH IT DID TAKE A MONTH TO GET THE TITLE SO THE SALE COULD BE COMPLETED. THIS WAS SOMETHING THAT HARBRO HAD NO CONTROL OVER AN More

by stev
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Malo
Jan 11, 2016 -

Harbro Sales & Service Inc responded

Thank you for the opportunity to help you into a new Impala Steve! I apologize that the transaction took so long with the title no being released by the state and us having to wait for a duplicate. I'm glad that everything is good with the car and If you need anything, please call me at 508-266-6084 - Dave M

January 11, 2016

Harbro Service Bob and Amy are always plesant and very professional,I have been going to Harbro over 14 years,Since Bob and Amy have been working there I have change More

by richard.joubert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Brinkley, Bob Champagne
Jan 11, 2016 -

Harbro Sales & Service Inc responded

Rich, thank you for taking the time to share your story with us. Just like your family business we pride ourselves on providing every client with a great experience. We are very glad that we have grown to know you over the years and thank you so much for your patronage. We will see you soon for Sunday dinner at your place. Jubes Family Restaurant!!!

January 10, 2016

Best Car Buy exp I've ever had!!!!! Talk about excellent customer service and transparency!!!As a financial Advisor in Metro-West, I aspire to provide the same customer experience Harbor More

by kcoll45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 29, 2016 -

Harbro Sales & Service Inc responded

Hey what can we say, when you don't play games, mislead, or misguide people you never have anything to hide. My father always said "If you always tell the truth, you don't have to have a good memory"

January 08, 2016

Great experience Dave was awesome! Made buying a car actually enjoyable. He worked hard to help us get a loan that we thought was impossible. I would recommend Dave Ma More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D.J. Berthiaume, Dave Malo, Aaron Sylvester
Jan 08, 2016 -

Harbro Sales & Service Inc responded

Thanks Heather and Ben for letting me earn the opportunity to help your family out! Hope the vehicle is treating you well and thank you for the great review. Do not hesitate to call me for anything - 508-266-6084 - Thanks again Dave M

January 08, 2016

Quick and efficient oil change. Very friendly, quick service and well priced. Went for an oil change today, fit me right in. Would go back and will recommend! Amy was great! More

by suzieq23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 29, 2016 -

Harbro Sales & Service Inc responded

Thank you very much for letting everyone online know your story. It is always great to hear any story where we had time to just make it happen. If you need anything else moving forward please don't hesitate to give us a call 1-508-556-6449

January 08, 2016

Excited Return customer of many years Today I am picking up the 4th Jeep I have purchased from Harbro. There were cars before these as well. Working with Dave Malo has proved out to be More

by Rockhound0508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Malo
Jan 08, 2016 -

Harbro Sales & Service Inc responded

Peggy, I am so happy that I had the opportunity to help you and your husband Jeff out and that I also met the high standards you expect from Harbro! Please do not hesitate to contact me for any reason. 508-266-6084 - Thanks Dave M

January 08, 2016

Thank you very much. We dealt with Rick at the Whitinsville location and what a wonderful experience he gave us in a pinch. We decided to go on our own for financing but, More

by Jessica & Ricky Curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Gaudreau
Feb 29, 2016 -

Harbro Sales & Service Inc responded

Thank you for your story. Rick always does his best to prepare for any situation that may come up. Exactly what you would expect from someone who is passionate about what they do and what they can do. Thanks again.

January 07, 2016

great car buying experience Dave Malo was extremely friendly and helpful: he listened to what I had to say about my requirements in a car and had several vehicles I could choose More

by pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Malo
Jan 07, 2016 -

Harbro Sales & Service Inc responded

Nancy, Thank you for the opportunity to help you into your new 2012 Honda Civic! Glad you are happy and thank you for the fantastic review! - Dave M

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