Harbro Sales & Service Inc

My experience at Harbro Sales & Service was stress free and painless. Mike Hare found the car I wanted. Tony Waters let me test drive it. Heather Goodwin did all the paperwork to get it registered wit free and painless. Mike Hare found the car I wanted. Tony Waters let me test drive it. Heather Goodwin did all the paperwork to get it registered with plates. All I had to do is show up and drive it away. The Harbro team is professional, hardworking and caring. I would highly recommend Harbro Sales & Service to anyone needing a new or used car. More

I brought my new car (purchased elsewhere) in for its first oil change, based on a sign advertising $14.95 new customer special. I drive by Harbro in Webster going to and from work, so I knew it would b first oil change, based on a sign advertising $14.95 new customer special. I drive by Harbro in Webster going to and from work, so I knew it would be convenient to go during lunchtime. Since my car requires synthetic oil, Eddie was very thorough about explaining the cost difference but also explaining the differences between synthetic and conventional oils. They were out of syn. oil, and had to call CAP to deliver some, and I was very impressed at the speed with which that happened. Everyone there was super friendly and greeted me individually. More

I had an issue where as my father passed away this week and I needed to have front pads and rotors installed. With the craziness and mindset of the week, I couldnt repair myself and the pads were now meta and I needed to have front pads and rotors installed. With the craziness and mindset of the week, I couldnt repair myself and the pads were now metal on metal. Friday around 9:30 AM I arrived at Harbro Linwood and met an amazing person in Andrea Cutting. I explained my situation and told her I knew it would be tough but could she squeeze me in, while I wait. Two minutes later she said she would have my car in next. We chatted, while the work was done and it was very comforting to take my mind off of everything that was going on. The cost was 1 hour which was $88. Thats pricy to toss pads and a rotor on but it is the going labor cost, thats why I put OK on price. Better yet they took care of me and helped me in a situation most would not. Thank you Harbro, as always an amazing business with such amazing people, Such as Andrea. keep up the great work!!! More

I was recently having issues with a vehicle I had Harbro I was recently having issues with a vehicle I had Harbro purchase for me threw Auction (Not something they normally do for customers) I knew the I was recently having issues with a vehicle I had Harbro purchase for me threw Auction (Not something they normally do for customers) I knew the vehicle would have some issues based on the year and mileage on it, but decided to take a chance. It was making an annoying squealing noise when accelerating and I decided to take it to the shop to have it looked at. The service team was able to identify all the issues with the vehicle (Mostly Factory Recalls and Service Notices for this particular year) It required a new clutch a new throttle body and slave cylinder. Not cheap labor or parts to obtain (trust me I looked it up) But the team at HARBRO really went above and beyond making these fixes top priority and did not charge me a dime. They really stand by their sales and service. They did amazing work and in a really timely manner. Everyone from the office to the garage was very kind and helpful and involved me in every step of the process. The mechanics walked me threw all my issues and even showed me what was wrong. (Something most will not due) The Harbro team has the greatest integrity I have ever witnessed. They stand behind their people and products. I will not go anywhere else for service again. Thank you all for the help -John- More

I do not even know where to begin.... After an amazing I do not even know where to begin.... After an amazing experience purchasing a vehicle for my girlfriend at HARBRO I reached out to Chris Sargent a I do not even know where to begin.... After an amazing experience purchasing a vehicle for my girlfriend at HARBRO I reached out to Chris Sargent and tell him how I always wanted to own a Jeep Wrangler. Only issue was at the moment HARBRO did not have one. Chris promised me that he would help me look everywhere possible to make my dream come true. After only a week or two I received a Call and Chris had found me one at a Dealer Auction. These things are risky, I know but I told them to jump on the Jeep and let's make a deal. They purchased the Jeep and worked out a great price for me. They made my payments exactly where I wanted them (Chris is a master at crunching numbers) No one was happier than I was at that time. They really went above and beyond going on a hunt for my dream Jeep. After a few weeks I found that the previous owner had made many modifications to the vehicle, and not really taken care of it that well mechanically. I had to drop it off for a new clutch and a few other small fixes. I held no ill will towards Harbro , we all knew it was a shot in the dark and a risk, but they helped me take this risk to for fill my dream. I was never charged one cent for the attempted repairs and labor. Not once. After spending so much time there I started to feel like a member of the family, I am currently on a first name basis with almost everyone who works there. Not once did the team show any frustration with trying to help me fix this Jeep They encouraged me to visit and continue to bring in the vehicle as more problems arose. Finally today Chris Sargent contacted me and told me he had great news... A 2008 Jeep Wrangler X has traded in to them and he wanted to take my problem Jeep and trade it in for the new Jeep. I was not dreaming Chris worked with me to keep my payments exactly the same and get me in a Jeep one year newer and with 45,000 miles less on it. It even came with a Hard Top and a Soft Top! In what universe does this happen? I quickly realized this is what HARBRO does. They help everyone as if they are family. I have never dealt with a business that buts the needs of others before themselves. Every member of the HARBRO team has the greatest Integrity and the largest hearts I have ever seen. I understand that my story is a one in a million shot, but to be honest with you I can promise this would not have been possible without the team at Harbro. Chris Sargent and the rest of the HARBRO team I thank you from the bottom of my heart. Each one of you have honestly changed my life. I am eternally greatful -John Elliott- More