Harbro Sales & Service Inc

I went to Harbro Auto after spotting the 2009 Smart Fortwo Passion Coupe I wanted on cars.com for sale through them. After looking around a little and discovering the great ratings and reviews of Harbr Fortwo Passion Coupe I wanted on cars.com for sale through them. After looking around a little and discovering the great ratings and reviews of Harbro I decided to get in touch despite having never heard of them. Boy am I glad I did! Harbro treated me wonderfully. First Dave was willing to talk with me all via email since I was limited on cell phone minutes. He told me all about the car I was looking at and emailed me back quickly with answers to every one of my questions. I think by the end of the day we had sent something like 30 emails between us. The next day I headed up to see the car and that's when I met Chris Sargent. I was immediately attended to and was able to take the Smart out for a test drive. Once I had decided I wanted the car Chris and I began working on finding me financing. I mentioned that, after doing a lot of research, I thought the Smart was a little overpriced and Chris was willing to bring the price down a bit without complaint or trying to talk me into believing why it should be worth more. I also had my current car to trade in and Chris gave me a fabulous amount for it. I was not an easy one to find financing for, my credit isn't the greatest and my income isn't too high, but I knew what I could afford in monthly payments and Chris did everything possible to find a loan for me. After two days of working practically non-stop Chris was able to get me a loan that fit my needs perfectly. He fought for me at every turn and was not willing to take no for an answer. He never once gave up on my chances, unlike many other dealers I've been to, and he kept reassuring me that he would find a way to make it work. All in all we were able to pull this deal together in 3 days. I drove off the lot by afternoon of the third day with my "new" car. They got it ready to go and checked out everything on the car before I took it home. The radio is broken and they're waiting for the part to fix it, but they gave be the option to take it home with a written "We Owe You" document that states that they owe me the radio part. After reading reviews and seeing how hard Chris and the rest of the people at Harbro work to get their customers into the car they want I will definitely be returning there for cars in the future, and even though I'm over an hour away I'll make a point to go to them for service on my little Smart whenever I can. I will absolutely recommend them to friends and family. They never pressured me, they worked with me on price and even paid for my registry fees when they realized I had been mis-informed as to whether or not the fees would be rolled into my financed amount. I never thought I would really be able to get this car, and the fact that they found a way to do it for me, and did it so quickly, means so much to me. I needed a newer, more reliable, and more fuel efficient car, and they got me into one. More

This past March when my nephew totalled my car I found myself having to look for a new one. My sister and her family recommended Harbro and even though they are a forty minute drive from Worcester (where myself having to look for a new one. My sister and her family recommended Harbro and even though they are a forty minute drive from Worcester (where there are several used car dealers) I took the ride out to see what they had. Our first impression was they were very easy to deal with and even though I didn't like the cars I drove, I agreed to come out the next day and see if they could get me something in my price-range. They did and I am a happy driver of a 2010 Ford Focus. Last week I had a flat tire and drive my car back to Harbro to see if they could help. They did and I was more than pleased at their willingness to make sure I had transportation and then made sure I got my new tires installed in a timely manner. I have and will continue to recommend Dave Skehan and everybody at Harbro Dealership. More

All services turned out to be good. The dealership worked along with me and my girlfriend and got her the best deal there is. We went through a rocky time with the dealer at first but it turned out well and along with me and my girlfriend and got her the best deal there is. We went through a rocky time with the dealer at first but it turned out well and everyone is happy including me =) Thanks Harbro! More

We were referred to Harbro by previous customer looking for a first car for my daughter which was inexpensive and economical. The staff in Webster were very friendly and helpful. for a first car for my daughter which was inexpensive and economical. The staff in Webster were very friendly and helpful. More

We bought 2 cars there in one week. I'll never use another dealership. There's no pressure or haggling there and I really feel like he did his best to get us a great deal.... and he did! another dealership. There's no pressure or haggling there and I really feel like he did his best to get us a great deal.... and he did! More

4th vehicle bought from this dealership. Every experience has been great. From the sales people to the service department everyone is friendly, helpful, and honest. The prices are fair. They always seem to h has been great. From the sales people to the service department everyone is friendly, helpful, and honest. The prices are fair. They always seem to have great vehicles on the lot. This is the best used car dealership around. More

IT was a friendly dealership my car had troubles but they backed up everything up with what they said they would .And they continue to be help to me every day. backed up everything up with what they said they would .And they continue to be help to me every day. More

I am so happy with my car. When I want to get somewhere, I am so happy with my car. When I want to get somewhere, it responds like a racing bike. If I just want to float or Cruz, it's certainly a quiet, hea I am so happy with my car. When I want to get somewhere, it responds like a racing bike. If I just want to float or Cruz, it's certainly a quiet, heavy limousine. When I arrived at Harbro, I had a chance to sense the goings-on beyond the sitting area. After sipping some of my individually, custom brewed coffee I stated to the secretary that I was "not getting a sliming feeling from this place". She smiled and said, "Thank you. We appreciate that." After another moment, "Mark" (the buyer and part owner), came out and shook my hand. I told which car I was interested in and asked where he got it. He said, "I got it from a dealership at the Auction. -Let me show you.....". We went directly outside and he proceeded whipping open the doors, trunk, doors, and hood, directing me to feel and look in an acute manner for any previously done bodywork. "Wow", I said, "Where did you learn this ?" He shrugged and said, "I've been doing it since I was eleven. This was my father's and uncle's dealership. I'm very fussy about what we sell." He also pointed out that the previous owner had taken very good care of the car because the interior was immaculate and the tires were great condition; not having ever run them ragged. If you want to have a great used car buying experience go to Harbro in Whitinsville, MA More

Wonderful experience and cannot complain about one thing! This was the easiest car I have ever purchased and from the others we visited, it by far exceeded all expectations. I will go back and would refer a This was the easiest car I have ever purchased and from the others we visited, it by far exceeded all expectations. I will go back and would refer anyone! More

From the moment I walked through the door everyone was courteous and very professional. They were eager to help me in finding the right car. When it came to financing the vehicle I was pointed in the prop courteous and very professional. They were eager to help me in finding the right car. When it came to financing the vehicle I was pointed in the proper direction and helped in attaining the proper documents. Thank you everyone for all your hard efforts and look forward to doing business with you in the future. More