Hartford Toyota - Service Center

I spoke with Jared regarding some maintenance that was needed on my Nissan Altima. He was extremely knowledgeable and accommodating, going out of his way to help get me the best options and prices. Very d needed on my Nissan Altima. He was extremely knowledgeable and accommodating, going out of his way to help get me the best options and prices. Very different than my past experiences with dealerships, he’s definitely my go-to now. More

I have been bringing my families cars here for many years and have always had a great experience. Chip has great customer service skills and always goes above and beyond to accomadate my service needs. He and have always had a great experience. Chip has great customer service skills and always goes above and beyond to accomadate my service needs. He always works with our busy schedule and is honest when it comes to any questions we have. Chip has knowledge. integrity, is very friendly and is a big part of why we continue to bring our vehicles to be serviced at Hartford Toyota. More

Service was excellent we were kept up date with all the repairs and Chip was a delight to deal with. We have all our cars serviced at Hartford Toyota. repairs and Chip was a delight to deal with. We have all our cars serviced at Hartford Toyota. More

We ONLY deal with Chip...have total faith in him; his recommendations and his quality of service. . Keep him on board. . NEVER let him go! Sue C.. recommendations and his quality of service. . Keep him on board. . NEVER let him go! Sue C.. More

Overall great service experience - Rich went out of his way to explain what was needed and not needed, and was very pleased with the overall experience! way to explain what was needed and not needed, and was very pleased with the overall experience! More

I would like to commend Chip Benyi and Shannon LaFontaine for their exceptional customer service skills and professionalism. I brought in my Toyota Corolla for another break inspection. I gave Chip and Shan for their exceptional customer service skills and professionalism. I brought in my Toyota Corolla for another break inspection. I gave Chip and Shannon a detailed explanation of my concerns. Both of them listened patiently and addressed my concerns without any hesitation. To Chip and Shannon, you are greatly appreciated by my family and are excellent asset to Hartford Toyota Superstore!!! More

I have been using Hartford Toyota for a number of years now. I find them friendly towards me and very fair as far as pricing goes. Chip is very knowledgeable and always diagnoses by car's issues correctly. now. I find them friendly towards me and very fair as far as pricing goes. Chip is very knowledgeable and always diagnoses by car's issues correctly. They get me in and out in a timely manner. I would recommend them to anyone. Just makes owning a Toyota that much better!! I have not owned anything except Toyota brand vehicles since 1981. Really don't plan on changing that. Thanks, Jay Rubin. More

I have been a long standing customer of Hartford I have been a long standing customer of Hartford Toyota's Parts Department and have always received excellent service and advice from the gents in th I have been a long standing customer of Hartford Toyota's Parts Department and have always received excellent service and advice from the gents in that department. Primarily, I have performed my own work on my vehicle but I recently had my 2001 Toyota Tundra frame replaced under the Corrosion Warranty Program. From the moment I was introduce to Shannon LaFontaine (Service Advisor), she provided what I considered "over-the top" customer service and support. She was a real joy to work with and was more than willing to work with me regarding additional work I needed to have done while the truck was being overhauled. She provided me with updates and progress from the begining of the process to the end and always had a pleasent disposition. Runyon Lewis was the Service Tech who performed the frame replacement. Runyon is top notch, talented and performed the work flawlessly. He also was very willing to let me be "part of the process" and treated my vehicle like it was his own. When he found other things that might require replacement, we discussed the issue together and I was able to make an informed decision. Further to this, Omar Soto and Dave in the Parts department were instumental in helping me obtain the additional parts I needed in the time frame I required. The guys in the Parts Dept know their stuff and are always willing to help. Overall, a great expereince ... ask for Shannon as your Service Advisor and Runyon as your Service Tech .. If you need parts, talk to Omar .. you can't ask for a better team of people to service your vehicle More

I am writing to praise Shannon LaFontaine for her help regarding a cracked touch screen on our 2008 Prius. She has been very personable and went beyond what I consider to be the “call of duty” to assure regarding a cracked touch screen on our 2008 Prius. She has been very personable and went beyond what I consider to be the “call of duty” to assure that our problem would be corrected and that the platinum warranty would cover the repair as well as a loaned vehicle from Hartford Toyota. Her persistence saved us thousands of dollars. She also kept us well informed as to the status of the repair and at all times behaved in a very professional manner. As a result, all of our future business, including new tires to be installed on January 23rd, will be directed to Hartford Toyota. If all of your employees take such responsibility I am sure that your business will thrive. Thanks to your staff and especially Shannon. More