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Hatch Toyota - Service Center

3.0

5 Lifetime Service Reviews

1051 Automall Pkwy, Show Low, Arizona 85901

5 Reviews of Hatch Toyota - Service Center

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July 10, 2018

"Obviously don’t care"

- rhljazz

I’m a new resident to the area looking for service for my Tundra. I sent in a email from their website inquiring about the work I wished to have done. No response, nothing after one week! Then I called the service department in which case the call went directly to voice mail. I left my name, phone number, and service request. The same thing happened. No response, nothing! So, I will visit one of the Toyota dealers in the valley on my next trip there.

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Recommend Dealer
No
Employees Worked With
Other Employees : All of them missing in action
Jul 13, 2018 -

Hatch Toyota responded

We apologize you had a bad experience. Please reach out to Chris Stearns Service Manager directly 928-537-5755. He would like to handle you personally.

October 21, 2016

"Service Person * * * * * + Preston Walters"

- Wendy1210

I purchased my Toyota Corolla two years ago and have gone back for the regular services and they were ok but the previous to this time I thought maybe I would just go somewhere else and I am so glad that I didn't. I made an appointment for my 30,000 mile check up and Preston Walters met me and we chatted about the problems I had been having and they was one problem that I had reported twice before and it still didn't appear fixed. The other two questions were about tires and checking out if I could attach a little trailer. Preston was terrific. He came back with not only verbal answers to my tire and trailer questions AND he had my blue ray fixed (he asked for the phone while servicing and this did the trick) but he actually had paperwork for me to read over with him. So I will always go to Hatch for my Servicing and ask for Preston. Good no GREAT Job service Department at Hatch Toyota Show Low Arizona

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Recommend Dealer
Yes
Employees Worked With
Preston Walters
April 09, 2015

"Fantastic Service "

- rjkline22338

From the initial reminder I received on my screen of my new Rav4, to the ease of scheduling my 1st scheduled maintenance, coupled with simply hitting the touch screen to make the call to the Hatch Toyota Service Center in Show Low, it was effortless. It took just a day to get me scheduled, in which Eric Erskine (Service Manager) called me as a reminder of the scheduled appointment. The beauty of it all was that I easily was able to get a 1PM appointment, making it very convenient around much lunch break. Eric was expecting me, and politely greeted me as I entered the service center. He explained things, and I sat down to catch up on my emails. After just 5 minutes, my salesman (Joe Hessinger), whom I had not seen since November 2014 when I purchased the car came over the greet me. My experience with Eric & Joe was proof that "Buying Local" was the right thing to do. I work for Cellular One in Show Low, and that is our company's belief "Buy Local", whenever possible. After speaking with Joe for a few minutes, I went back to catching up on my emails in a very nicely appointed waiting area. I barely got through all of my emails, when Eric walked over to me to let me know my car was ready. He thoroughly reviewed everything that was done on my car, spelled it out very clearly, explained how the synthetic oil did not yet need changing, walked me though when it would need changing, etc. When I asked him where I needed to pay, he said "No Charge - It's part of your 2 Year Toyota Care plan." What a relief! The Parts Department was great too, as they answered some of my detailed questions while I waited. Nicely done Hatch Toyota! Randy Kline

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Erskine, Joe Hessinger, Will Nelson
December 07, 2014

"Rory Mahoney cares about detail"

- paul.smeltzer

Rory Mahoney serviced my car like a champ. I wish everyone was as efficient and clean as he is. Could not of asked for a better job.

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Yes
June 23, 2014

"Stayed over to get repair done"

- rtaylor20

Mike is the mechanic who apparently does the difficult unusual repairs at the Hatch service department. On a recent experience to have a repair on my aging vehicle, Mike stayed past his shift to finish a repair so I could return to my home.

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Recommend Dealer
Yes
Employees Worked With
1
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