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Hatfield Buick GMC

Redlands, CA

Overview
Employees
Reviews
Vehicles
4.6
641 Reviews
Hatfield Buick GMC has been serving the Inland Empire since 1913. We are family owned and operated. We know what our customers want – a no hassle, low pressure buying experience. We offer a complete line of Buicks and GMCs to suit every need from trucks and SUVs to pre-owned vehicles. Our goal is to exceed your expectations from test drive to delivery! Hatfield Buick GMC can also take care of your service and parts needs. From oil changes to major engine repairs, our service department offers the best in automotive service. Our highly skilled, factory trained technicians deliver efficient, quality care for your vehicle.
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301 East Redlands Boulevard

Redlands, CA

92373

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Showing 641 reviews

June 19, 2026

Outstanding customer service before and after the sale. I've purchased five vehicles from Hatfield and happily return for sales or service. More

by MSTARR777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2026 -

Hatfield Buick GMC responded

Thank you so much for your loyalty and for sharing your wonderful experience! Purchasing five vehicles from us is the highest compliment we could ever receive. As a family-owned business serving Redlands since 1913, long-term relationships like yours mean everything to us. We take great pride in delivering that same transparent, low-pressure customer service both before and long after the sale. Thank you for continuing to trust us with your sales and service needs—we look forward to taking care of you and your vehicles for many more years to come!

June 11, 2026

Personable, Knowledgeable, Respectful The waiting room is clean and stocked with coffee and water etc More

by J1959S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2026 -

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are happy to hear that our team was personable, knowledgeable, and respectful during your visit. We always want you to feel comfortable and at home while you wait, so we are glad you enjoyed our clean waiting area and refreshments. Thank you for choosing Hatfield Buick GMC here in Redlands!

June 05, 2026

Alex was helpful and courteous he even had my truck washed. The service was the same as always. More

by DLWOLF1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2026 -

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are glad to hear that Alex provided his usual helpful, courteous service and took great care of your truck. We appreciate your continued support and look forward to seeing you again next time here in Redlands!

June 01, 2026

They were very helpful and listened to my needs. I will be sure to go there for any of my future needs. More

by GRAMIREZX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2026 -

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are so glad our team was helpful and attentive to your needs. We truly appreciate your business and look forward to welcoming you back for any of your future sales or service needs here in Redlands!

June 01, 2026

Service Department is spotty. Communication is not a strong point. Vehicle waits are sometimes lengthy. Past what is promised. It’s close otherwise I’d try elsewhere More

by ENGCOCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rod Shelffo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Adame
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Adame
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2026 -

Hatfield Buick GMC responded

Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication and vehicle wait times falling past what was promised. As a family-owned dealership here in Redlands, we take our commitment to transparent and efficient care seriously, and it is clear we missed the mark during your visits. We want to ensure your next experience is seamless and reliable. Since we don't have your specific vehicle details on file from this review, could you please contact our service manager Henry Adame directly at (909) 748-5385? We would appreciate the chance to address your concerns and earn back your complete trust.

May 30, 2026

Attentive, detailed. Listens to the customer. Does not try and sell what you don't need. More

by RICHL1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2026 -

Hatfield Buick GMC responded

Thank you for the fantastic review! We pride ourselves on providing a "no-hassle, low-pressure" experience, so it is wonderful to hear that our team was attentive, listened to your needs, and never pushed unnecessary services. We appreciate your trust in Hatfield Buick GMC here in Redlands and look forward to welcoming you back next time!

May 26, 2026

Alex and Adrien are always courteous and efficient, no complaints from me, just service as it should be. More

by BHAROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't meet the mechanic but thanks!
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May 29, 2026 -

Hatfield Buick GMC responded

Hi there, thank you for taking the time to leave a review for us at Hatfield Buick GMC. We're happy we could meet your expectations! Thank you, and have a fantastic day!

May 25, 2026

Honest and trustworthy. Service advisors are top notch. Mickey Heaton .makes buying a vehicle very easy and stress free. More

by SCRATCHY862
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickie Heaton
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May 29, 2026 -

Hatfield Buick GMC responded

Hi, we are so happy to read such a great review about Hatfield Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 23, 2026

Dealership is professional, and with great customer service. Appointment was fast and price was very reasonable. More

by AMOHIKHUARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2026 -

Hatfield Buick GMC responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

May 22, 2026

We took the vehicle for some minor service. The techs were great and very helpful. More

by DANIELCARBAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Chakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2026 -

Hatfield Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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