Napleton Ford of Oak Lawn - Service Center

Did a very good job, fast out of the dealership in under an hour. McDonald’s next door was not even done with lunch when they called. an hour. McDonald’s next door was not even done with lunch when they called. More

I want to extend my heartfelt gratitude to Matt Walden, Senior Service Advisor Manager, for his incredible support during a challenging time for my wife. She was at her wits' end with the air conditioning Senior Service Advisor Manager, for his incredible support during a challenging time for my wife. She was at her wits' end with the air conditioning issue in her new GMC Yukon XL Denali, a vehicle she relies on for caring for our beloved three granddaughters, all under the age of two. They frequently go on outings to places like Jewel/Osco, Brookfield Zoo, Morton Arboretum, and various parks and playgrounds, so having a functioning air conditioner was essential. When she reached out for help, Matt was so understanding and compassionate, even in the midst of a busy day. He truly listened to her concerns and took the time to reassure her. We brought the Denali in, and thanks to Matt's quick action in securing the necessary parts, the air conditioning was fixed within 48 hours. This allowed my wife to enjoy a planned birthday outing at Brookfield Zoo with our grandkids, which meant the world to her. We are profoundly grateful for Matt's dedication and the exceptional service from the Napleton Ford team. Your diligence and care made a significant difference, allowing my wife to focus on what she loves most—caring for our little ones. Thank you, Matt, and everyone at Napleton Ford; you have definitely earned our loyalty! More

Quick service, staff is easy to talk to, they are friendly and they have fair prices friendly and they have fair prices More

Always friendly and courteous and the service department is great. Always get my car back running great with all issues fixed is great. Always get my car back running great with all issues fixed More

Went for oil change and tire rotation Said the couldn't do rotation cause van could not lift on rack but was on rack to do oil change. Sounds like lazy workers to me. Will go elsewhere now where both maint do rotation cause van could not lift on rack but was on rack to do oil change. Sounds like lazy workers to me. Will go elsewhere now where both maintenance can be done at the same time. Ridiculous and inconvenient! More

The service department told me I would be there for 30-45 minutes and I was there for almost two hours. I had an appointment. I was there for an oil change only. I am unsure to why I was there for so long, a minutes and I was there for almost two hours. I had an appointment. I was there for an oil change only. I am unsure to why I was there for so long, and was frustrating to be there for a long time when I had many other commitments that same day. I planned around being told 30-45 minutes. More

Great professionalism and “Customer-First” Customer Service! Dave, in the Service Department… is one of the most friendly and courteous individuals I have met in a long time! Keep up the great work Service! Dave, in the Service Department… is one of the most friendly and courteous individuals I have met in a long time! Keep up the great work, guys!!! More

Wait time wasn’t too bad waiting room was clean and comfortable and guilt wish they had an easier coffee machine to operate comfortable and guilt wish they had an easier coffee machine to operate More

Made appointment for recall on truck completed in 2 days I received texts with parts ordered and progress I received texts with parts ordered and progress More

In for maintenance and recalls - excellent service - professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. More