Napleton Ford of Oak Lawn

Bill P the senior service advisor was absolutely awesome to deal with. so helpful and he was able to get the cost down .the whole service department was great to work with. to deal with. so helpful and he was able to get the cost down .the whole service department was great to work with. More

Jake handled my vehicle being serviced. Very courteous and professional.He made my experience very easy.And I appreciate that. Very courteous and professional.He made my experience very easy.And I appreciate that. More

When I pulled into the Service Lane, Bill was there to greet me and get me checked in. He was very kind of very friendly. greet me and get me checked in. He was very kind of very friendly. More

It was fast, simple and amazing customer service. Simple explanations on what they were going to do. Simple explanations on what they were going to do. More

I didnt have any issues while there. It was fast, easy, and informative. Would come back It was fast, easy, and informative. Would come back More

Service writer was very professional. He kept me updated throughout the day on my cars status. Excellent!!! He kept me updated throughout the day on my cars status. Excellent!!! More

I had never been to this dealership before but was pleasantly surprised at the great service I received!! David May checked me in and explained the recall I was getting. He was very friendly, patient pleasantly surprised at the great service I received!! David May checked me in and explained the recall I was getting. He was very friendly, patient and knowledgeable ☺️ and the wait time wasn’t bad either! More

I like that my vehicle is delivered at the promise time. My advisor is always vey nice, professional, and friendly! I hope that I always have him whenever I get my vehicle serviced! Thank you! My advisor is always vey nice, professional, and friendly! I hope that I always have him whenever I get my vehicle serviced! Thank you! More

Called and they were able to get me in the same day. Service tech was great and kept in touch with us. Service tech was great and kept in touch with us. More

Each Napleton Representative was knowledgeable, courteous and patient answering my questions. Bill Parks fully explained each option regarding service. He is outstanding. I truly appreciate your willingness and patient answering my questions. Bill Parks fully explained each option regarding service. He is outstanding. I truly appreciate your willingness to drive me home and back to the dealership. I am confident my Taurus receives the best possible service at Napleton. More