Napleton Ford of Oak Lawn - Service Center

I’ve had issues here before at this dealership but Bill Parks was excellent with customer service on this visit. Was a man of his word getting me in and out in a timely fashion to meet my appointment expec Parks was excellent with customer service on this visit. Was a man of his word getting me in and out in a timely fashion to meet my appointment expectations! More

Very easy to make an appointment online. In my experience I have been able to get an appointment the same day for an oil change. So far my appointments have been on time, and the work has be In my experience I have been able to get an appointment the same day for an oil change. So far my appointments have been on time, and the work has been done efficiently and timely. More

A pleasure to work with! Fast and courteous. They are clear on what can be expected and deliver when they say. Fast and courteous. They are clear on what can be expected and deliver when they say. More

They are Professional They are Quick They are extremely Efficient Grounds were Clean and well maintained extremely Efficient Grounds were Clean and well maintained More

Tim was the best and helped me resolve the issues with my truck. I will come back to use Tim. truck. I will come back to use Tim. More

Great service in a friendly place. Very knowledgeable about what my car needed. We definitely recommend. Very knowledgeable about what my car needed. We definitely recommend. More

Everyone was nice and very professional, I have no complaints at all thank you for the wonderful service complaints at all thank you for the wonderful service More

They wrote up my twenty five lord when I had the twenty twenty four not good twenty four not good More

Took 5 days for them to handle 4 recalls. The tech disconnected our dash cam. Also our car reeked of smoke. In addition they stated they did an inspection and only noticed the rear brakes The tech disconnected our dash cam. Also our car reeked of smoke. In addition they stated they did an inspection and only noticed the rear brakes needed to be replaced. Said nothing about the TPMS malfunction that was lighting up the dash. Will not be going back here for service. More

Professional and knowledgeable staff. Clean and safe environment. Service is done efficiently and timely. Great experience. Clean and safe environment. Service is done efficiently and timely. Great experience. More