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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,911 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,911 reviews
July 14, 2026
Great customer service is witnessed throughout. Even a tech, presumably coming off a break, asked if I needed help, as I walked up and directed me to the service department entrance. Even a tech, presumably coming off a break, asked if I needed help, as I walked up and directed me to the service department entrance. More
by Lewis Kennebrew
Employees Worked With
July 11, 2026
The service department has great service. They were fast for the oil change. They are very knowledgeable. They were fast for the oil change. They are very knowledgeable. More
by aalvarado8917
Employees Worked With
July 10, 2026
Kevin my advisor truly help out presenting all options in helping make the decision on which route to choose helping make the decision on which route to choose More
by mrdavis80
July 05, 2026
Napleton Ford was great to work with. Very quick and easy transaction and a fair price. Jay provided a great customer experience. She replied very promptly, was professional and friendly, Very quick and easy transaction and a fair price. Jay provided a great customer experience. She replied very promptly, was professional and friendly, and even came in on her day off for me to pick up the car. More
by Chapman703
July 04, 2026
I had a very good experience. .sales was very knowledgeable and helpful with the purchase of my new car .sales was very knowledgeable and helpful with the purchase of my new car More
by Dan.nendza
Employees Worked With
July 04, 2026
They provide excellent customer service. They let you know if there is anything wrong with your vehicle that needs to be addressed and the prices are reasonable. They let you know if there is anything wrong with your vehicle that needs to be addressed and the prices are reasonable. More
by tresperteancade
Employees Worked With
July 02, 2026
The salesman John Potter was the best salesman we have ever worked with, we were in and out in no time at all. They didn’t have the car we were looking for so they found it at another location and picked ever worked with, we were in and out in no time at all. They didn’t have the car we were looking for so they found it at another location and picked it up that day. I would highly recommend this dealership More
by Bob
July 02, 2026
Great customer service and pleased with my experience overall with this dealership . I would use them again for any vehicle needs. overall with this dealership . I would use them again for any vehicle needs. More
by Tabernacki
Employees Worked With
July 01, 2026
Always an excellent service provider. Answers all my questions and very prompt with making appointments when my car needs service Answers all my questions and very prompt with making appointments when my car needs service More
by Deb
June 30, 2026
Very kind staff all around. I was surprised how fast my car was able to be seen. I was surprised how fast my car was able to be seen. More
by Steph Achtmann
Employees Worked With
Other Employees :
Customer service phone appointment for car service
