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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,760 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,760 reviews

September 06, 2022

Waited one hour and 45 minutes for an oil change and tire rotation. Was extremely disappointed. More

by twojakesplus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
Sep 08, 2022 -

Hawk Ford of St. Charles responded

Good Afternoon, My name is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I apologize that you had to wait so long for an oil change and tire rotation, it should not have taken that long. Can you please call me directly at 630-584-1800 ext. 830 when you have a chance? I would like the opportunity to speak with you, it will be quick. Thank you in advance! Jessica Born Guest Experience Manager Hawk Ford of St. Charles 630-584-1800 ext. 830 Jessica.born@hawkauto.com

September 04, 2022

Steve is a great guy to work with! My Expedition was returned cleaned inside and out. More

by JLFENLACIKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you're ever in need of more help, please let us know! Thank you again for your business, we appreciate you as a Hawk customer!

September 04, 2022

Steve is always outstanding to deal with! I appreciate his thoroughness and it is obvious he values his customers’ time. More

by JEFFREY.M.BORRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
Sep 06, 2022 -

Hawk Ford of St. Charles responded

Hi Jeffrey, we're happy you found our staff to be so supportive during your experience here at Hawk Ford of St. Charles. Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

September 04, 2022

I had met a great young man Sam, he went out of his way to help me find the car that checked all my criteria and then some. I had gotten to leave knowing I still had integrity... And a new car. Thanks Sam More

by jennifersarto84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pascente, Sam Menkovic
Sep 06, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you again for your business, we appreciate you as a Hawk customer!

September 02, 2022

Super nice and quick service! Quoted 45 mins and they stayed right on schedule! Great Job! More

by REBROBY96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Roby, Connor Brown
Sep 06, 2022 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

September 02, 2022

Very pleased with Connor and the whole crew at Hawk Ford. Quality work done by professional people. I recommend them. More

by PAMBROSE53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
Sep 06, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you again for your business, we appreciate you as a Hawk customer!

September 01, 2022

I left and walked to get coffee. I was called as soon as the service was completed to notify me of additional needs. The adjustments were completed quickly and I was on my way. More

by SHAYK4563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 01, 2022

This is the only dearlership I would go to for a ford! The entire experience was amazing. More

by JON57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Babalis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 01, 2022

It is always great to know that the Hawk Ford of St. Charles mechanic (Ed) works on my truck. Our truck is rare for a 1999 F250 with 7.3 Power Stroke that is 23 years old. I don't trust anyone else to w More

by MJRIBEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed, Brett Howard
Sep 05, 2022 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

September 01, 2022

It's always great working with Bill Wackerlin. I bought two cars from him in the last year. Their excellent customer service will keep me coming back. More

by CHADDNELSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

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