Hawk Ford of St. Charles

Had my F350 in for oil, filter, tire rotation and balance. Also had check engine light warning which turned out to be a sensor. Dropped off truck the night before and was completed before noon the n balance. Also had check engine light warning which turned out to be a sensor. Dropped off truck the night before and was completed before noon the next day. Group was extremely helpful, knowledgeable and I will surely be back for my truck needs. Doug More

Overall I had a great experience & excellent customer service thanks to Hector, Oly & Marty for working with my situation & getting me the car i feel in love with. service thanks to Hector, Oly & Marty for working with my situation & getting me the car i feel in love with. More

Steve was a joy to work with, he was very thorough with his explanations and called me with updates when a part needed to be ordered his explanations and called me with updates when a part needed to be ordered More

Great work by the entire team. Courteous and efficient. Looking forward to my next visit for service or to purchase a new vehicle. Keep up the great work! Looking forward to my next visit for service or to purchase a new vehicle. Keep up the great work! More

Even though I didn't buy my Ford Fusion at Hawk Ford, Steve is Staub is my go to person for my car. Over the past 4 years, he has given me honest and straightforward advice and solutions when it comes Steve is Staub is my go to person for my car. Over the past 4 years, he has given me honest and straightforward advice and solutions when it comes to caring for my car. As a woman, it can be hard to know who to trust - I know I can trust Steve. And with kids and a husband who travels, dropping off and picking up cars on the other side of town can be hard - Steve makes sure I get a ride home if needed. More

Always in and out at the quicklane, Patrick and Kyle are very good at what they do. They will let you know what’s wearing out on the vehicle and quote you out for everything and itemize what’s more importan very good at what they do. They will let you know what’s wearing out on the vehicle and quote you out for everything and itemize what’s more important and what might be coming up for future maintenance needs. Never pressured into buying things I don’t need. They’re quicklane team is very trustworthy! More

They did not replace the transmission check/refill plug after changing an axel. The transmission fluid drained and ruined the transmission. They will not fix. after changing an axel. The transmission fluid drained and ruined the transmission. They will not fix. More

I picked out the car that I wanted on the website. Spoke with someone by phone and text. Had them run credit, get me approved for 0% financing and told them I needed this to be fast. I went in, test drove with someone by phone and text. Had them run credit, get me approved for 0% financing and told them I needed this to be fast. I went in, test drove the car, went in signed, added the 5 yr bumper to bumper and leather seats. My salesman set up my phone and FordPass and I was on my way in an hour and 15 minutes. Best car buying experience ever. Great customer service. I highly recommend them. Kayla, Andrew and Eric are a freat team! More

Walked in knowing what I wanted . Process was what I expected. Salesman was polite and helpful . Felt I was pressured into extended warranty but overall good experience expected. Salesman was polite and helpful . Felt I was pressured into extended warranty but overall good experience More

nice experience. Ken Bailey was great to work with and did all he could to get the deal done. Felt he had my best interest. did all he could to get the deal done. Felt he had my best interest. More