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Hawk Ford of St. Charles
St. Charles, IL
2,786 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,786 reviews
March 07, 2020
Oil change and front end Zack and the techs are great. Every experience is high quality. We travel from sycamore to visit this dealership. It's well worth the trip. Thanks Zack and the techs are great. Every experience is high quality. We travel from sycamore to visit this dealership. It's well worth the trip. Thanks! More
by ROBVOGEL111
Verified CustomerEmployees Worked With
Zack Innocanti
March 06, 2020
Initially very pleased by their business approach, but when the “rubber hit the road” so to speak, commitments need to be fulfilled, and promises kept, they fell short. My primary concern was a key featu when the “rubber hit the road” so to speak, commitments need to be fulfilled, and promises kept, they fell short. My primary concern was a key feature (cooled seats) I confirmed the car had before even agreeing to negotiate and travel 3 hours RT to review and purchase. Hawk Ford would not compensate me when I discovered I needed to spend $300 to make the vehicle’s seat cooling functional. They told me compensation they provided to solve a different issue was enough to cover this issue too. Not good business sense in my book. Sorry Hawk Ford...was hoping to give you a better review. More
by LAWRENCERJACOB
March 05, 2020
The service dept was very good about managing my expectations. Happy with the service experience. The car was done on a timely basis. Only this missing was a clip to secure trim piece. Steve promis expectations. Happy with the service experience. The car was done on a timely basis. Only this missing was a clip to secure trim piece. Steve promised to call when the clip arrives. More
by BDNICHOLSON208
March 05, 2020
Wasn’t pushy towards any certain vehicle. Very easy to work with. Kirk was very informative and professional. Will definitely be recommending this dealer to others. work with. Kirk was very informative and professional. Will definitely be recommending this dealer to others. More
by EWICKLUND86
Employees Worked With
March 04, 2020
PROFESSIONALISM From start to finish the experience was handled in a professional and personal level. Seamless process that made it a pleasure working with the Hawk t From start to finish the experience was handled in a professional and personal level. Seamless process that made it a pleasure working with the Hawk team (Bob Perri & Chris Krueger). More
by JLUTRO
March 04, 2020
Hawk Ford is a breath of fresh air in St Charles. Tharp are always friendly and respectful of your time while providing clear and objective guidance for your car....when requested. are always friendly and respectful of your time while providing clear and objective guidance for your car....when requested. More
by 5of6
Employees Worked With
Patrick Hertel
March 02, 2020
Quick oil chanage Came in Saturday afternoon for a quick oil change, tire rotation and windshield wiper change. Was greeted immediately and was out the door in about a Came in Saturday afternoon for a quick oil change, tire rotation and windshield wiper change. Was greeted immediately and was out the door in about an hour. More
by Kelley
Employees Worked With
Patrick Hertel
March 02, 2020
issue with side mirrors resolved Took my Dads Expedition in regarding electronic mirrors getting stuck when programing them. They quickly found the issue and resolved it and I also go Took my Dads Expedition in regarding electronic mirrors getting stuck when programing them. They quickly found the issue and resolved it and I also got an oil change great service, will go back for future service and would recommend this deal to friends and family More
by FINSTROMS
Employees Worked With
March 02, 2020
My experience here was great! Very helpful and smooth process. I highly recommend people to come in here and buy I would definitely come back here. process. I highly recommend people to come in here and buy I would definitely come back here. More
by Josoe Bautista
Employees Worked With
Bob Perri, Paul Kalamaris
February 29, 2020
From the time I called to obtain the work hours of the Quick Lane Service until the oil change and the rotation of the tires on my Ford, each individual was courteous, efficient, friendly, informative. I Quick Lane Service until the oil change and the rotation of the tires on my Ford, each individual was courteous, efficient, friendly, informative. I REALLY felt Hawk Ford appreciates me as a customer. More
by CJR1234
Employees Worked With
Amy P. in the truck dept. handled a request of mine to my great satisfaction!!, Patrick Hertel
