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Hawk Ford of St. Charles
St. Charles, IL
2,857 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,857 reviews
January 08, 2020
Above and beyond,,,, Although the news that my 2018 Escape had to have its' short block replaced disappointed me, the service that Steve and his group provided far exceede Although the news that my 2018 Escape had to have its' short block replaced disappointed me, the service that Steve and his group provided far exceeded my expectations. Absolutely no issues getting a a loaner, no problems with me stopping by for updates, all in all, they made a bad situation a positive experience. More
by TJHLAVATY
Verified CustomerEmployees Worked With
January 08, 2020
Service Center visit Awesome job of helping hunt down an issue with Apple Carplay. Problem was not obvious, but Steve and technician kept working it until we got it right Awesome job of helping hunt down an issue with Apple Carplay. Problem was not obvious, but Steve and technician kept working it until we got it right. Great job and thanks for the help. More
by Jmen
Employees Worked With
January 07, 2020
Very happy with Bill our salesman. Very thorough and nice. Our finance guy was wonderful as well. Made it a pleasant experience. Excellent customer service. nice. Our finance guy was wonderful as well. Made it a pleasant experience. Excellent customer service. More
by MSABANSMITH
January 04, 2020
Sales I had a great experience with my salesman, friendly and very accommodating ! He knew what I was looking for , I would definitely recommend him! God I had a great experience with my salesman, friendly and very accommodating ! He knew what I was looking for , I would definitely recommend him! God is great ! More
by CHATYKAT90883
January 02, 2020
Fast Lane Servuce I used the fast lane service and they were able to resolve my issue of the tire sensor message he took control and was very knowledgeable on the issue I used the fast lane service and they were able to resolve my issue of the tire sensor message he took control and was very knowledgeable on the issue I highly recommend this service facility More
by lacmills
Employees Worked With
it was a guy taking care of my service could not remember his name
January 02, 2020
Fast lube service I have used the fast lane service since 2018 when I purchased Escape at Hawk Ford. Service managers handled with arrangements so service performance I have used the fast lane service since 2018 when I purchased Escape at Hawk Ford. Service managers handled with arrangements so service performances went well. I would come to this center for next required service or any issue again. More
by MICHELAU59
Employees Worked With
Patrick Hertel
December 31, 2019
Diligent and professional. They always try to work with my schedule. Steve even took me in early this summer when my brake pedal went to the floor. I feel confident my car will They always try to work with my schedule. Steve even took me in early this summer when my brake pedal went to the floor. I feel confident my car will be fixed right. More
by DANYACK
December 31, 2019
Felt like they were trying to rip me off I dropped my 2017 F150 for an oil change, on of the service adviser called and said they had bad news for me. They asked me if I have any oil showing I dropped my 2017 F150 for an oil change, on of the service adviser called and said they had bad news for me. They asked me if I have any oil showing on the ground. I replied no. They continued to tell me that the oil pan is leaking and needs to be repaired right away. They even went as far to say that they didn't fill it with oil yet because they wanted to drop the oil pan right away and also that my rear differential was leaking. I told them no thanks and brought the truck home. Curious about their diagnosis I had it looked at by another Ford dealer. They showed me that the only oil leak is a small seepage around the oil pan flange and that there wasn't any oil that even got down to the underbody covers. They snuged the pan bolts up and cleaned the residual oil off and sent me down the road N/C. Hawk ford is the only Ford dealer that has ever mentioned anything about leaks, the truck has nearly 100,000 miles on it and small oil seepage is normal. Not at the level of how Hawk Ford described it. I will not return to Hawk Ford they refused to accept a direct mail offer for $25.00 and this. I do not want to be contacted by anyone from Hawk Ford. Please do not have them call me. More
by chris.j.sobieski
Employees Worked With
I dont recall who I spoke with
December 30, 2019
awesome service New car, lees that 1 month old. Popped tire in pot-hole. Hawk Ford ordered new tire and replaced it the next day. Best service ever. New car, lees that 1 month old. Popped tire in pot-hole. Hawk Ford ordered new tire and replaced it the next day. Best service ever. More
by DANA.WLEZEN
Employees Worked With
Bob Perri, Patrick Hertel
December 30, 2019
Always easy in and out Was just in for 40,000 mile maintenance. Including replacing broken windshield blades on was out in 40 minutes. They have never tried to up sell me on Was just in for 40,000 mile maintenance. Including replacing broken windshield blades on was out in 40 minutes. They have never tried to up sell me on things I don’t need. Real professional. More
by KMAC195623
Employees Worked With
Patrick Hertel, Si Villarreal
