Hawk Ford of St. Charles

Promise Made, Promise Kept You know it's going to be a great review when you go from getting a letter in the mail to driving off the Hawk Ford lot with a brand new Silver 2018 F You know it's going to be a great review when you go from getting a letter in the mail to driving off the Hawk Ford lot with a brand new Silver 2018 Ford Edge. The promise made was they were interested in our 2009 Edge. The promise kept was we would find out how much they truly wanted that car and a new car sale. During the whole experience with Hawk Ford we were blown away by the level of professionalism coupled with true interest in us and our needs. We never felt pressured or duped into getting a car that wasn't absolutely right for us. We haven't been car buyers in Illinois, preferring to get new cars back in our home state of Michigan. Hawk Ford certainly changed our minds on that point. Because of an overall great experience we will be back for more new cars. In the mean time, I'm going keep talking to friends and coworkers about our new car dealership, Hawk Ford! More

AWESOME Steve Staub is Fantastic!! Very professional and helpful every time I am There. He always gets me in and out as quickly as he can. Steve Staub is Fantastic!! Very professional and helpful every time I am There. He always gets me in and out as quickly as he can. More

Polite, professional, catering Every question I had was answered! The service was very polite and personal, and I was kept up to date over the phone of any changes to the situation. Every question I had was answered! The service was very polite and personal, and I was kept up to date over the phone of any changes to the situation. The car drives great once again and I would return here for sure! More

Well done Buying cars is one of my least favorite things to do. However, I have to say from testing driving, to negotiating to purchase was done professionally Buying cars is one of my least favorite things to do. However, I have to say from testing driving, to negotiating to purchase was done professionally. It has changed my opinion of the car buying experience! Well done! More

Service The service professional was attentive to me upon my arrival and made sure all of my service needs were taking care of in a efficient time frame. My v The service professional was attentive to me upon my arrival and made sure all of my service needs were taking care of in a efficient time frame. My vehicle was washed and ready for my departure. The staff was friendly . More

Great place to buy a car Have been patronizing this dealership over ten years now and have purchased 8 vehicles. I have always been happy with the dealings with Paulie Rapier Have been patronizing this dealership over ten years now and have purchased 8 vehicles. I have always been happy with the dealings with Paulie Rapier and his team. If they didn't have the exact car I wanted, Paulie went out of way to get me the car I was looking for. Never felt high pressure or anything other than honest straight forward negotiations. Will continue to go there for all future Ford purchases. More

Great service Brought my car in to replace a warranted part after waiting for the part from Ford for a bit. Once I scheduled the appointment, the part was replaced Brought my car in to replace a warranted part after waiting for the part from Ford for a bit. Once I scheduled the appointment, the part was replaced and a service bulletin that happened to be released prior to my appointment was completed as well, all within the quoted timeframe. More

New purchase of a used suv My rep was very thorough and didn’t pressure me during the process. I initially visited the dealership to see a vehicle that I saw online. He had it My rep was very thorough and didn’t pressure me during the process. I initially visited the dealership to see a vehicle that I saw online. He had it ready to show me. After the test drive we briefly negotiated the price and the deal was done. He also drove me to my home so I could pick up the plates and registration from previous car. It was a longer than expected process but I’m very happy with the service and the Ford Escape Titanium that I purchased More

Wonderful car buying experience This was one of the most simple car buying experiences! Tony listened to what we were looking for, found it, and we were met with efficiency, professi This was one of the most simple car buying experiences! Tony listened to what we were looking for, found it, and we were met with efficiency, professionalism and pure ease. Highly recommend Hawk Ford and Tony! More

Warranty claim Clutch replacement on Ford Focus. It went well. Everything was Wonderful and the service was very friendly. Well done everyone. Happy holidays to ever Clutch replacement on Ford Focus. It went well. Everything was Wonderful and the service was very friendly. Well done everyone. Happy holidays to everyone and a happy new year. More