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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,810 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,810 reviews

December 27, 2023

All service was done in a timely manner and I was informed of all work that needed to be done More

by CAPT.LOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our efficient service at Hawk Ford of St. Charles. Keeping our customers informed and providing timely service is our priority, and we're grateful for the opportunity to address your needs. Thank you for choosing us, and we look forward to providing exceptional service in the future!

December 26, 2023

Was not happy at all for the advisor and how he spoke to me about my vehicle and the issue they found. More

by TAW1724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Staub
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Hawk Ford of St. Charles responded

Hi Tyler, We would like the opportunity to speak with you regarding your recent experience in our Service Department. I just left you a voicemail, could you please give me a call back? Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

December 26, 2023

Recently I had my Explorer at Hawk Ford for some major services issues. The experience was outstanding. Josh was my service advisor and he couldn't have been nicer. The explanations for the work that need More

by RICKSEV58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your outstanding experience with our service team at Hawk Ford of St. Charles. Providing honest and thorough explanations, along with recommendations for future savings, is a testament to our commitment to excellent service. Thank you for choosing us, and we look forward to continuing to provide exceptional care for your Explorer!

December 23, 2023

Excellent service. Timely, very reasonably priced, and great communication. In my opinion Couldn’t be better. More

by GDEPACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your exceptional experience with the service at Hawk Ford of St. Charles! Providing timely, reasonably priced, and communicative service is our commitment to our valued customers. Thank you for choosing us, and we look forward to continuing to exceed your expectations in the future!

December 23, 2023

I had a very pleasant and quick experience with Hawk ford in St. Charles Illinois. More

by HOWARDRUSSO83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Haga
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your pleasant and efficient experience at Hawk Ford of St. Charles in Illinois! Providing exceptional service in a timely manner is our priority, and we appreciate your feedback. Thank you for choosing Hawk Ford, and we look forward to serving you again in the future!

December 23, 2023

Service was prompt and courteous. They undertook the recall repairs within 2 hours while I waited and checked tire inflation and fluids, all at no charge. Very happy with the service. More

by MCNEILL1100
Recommend Dealer
Yes
Employees Worked With
Gerardo Sharif
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with the prompt and courteous service at Hawk Ford of St. Charles! Providing efficient recall repairs, complimentary checks, and excellent customer service is our commitment to you. Thank you for choosing Hawk Ford, and we look forward to serving you again in the future!

December 22, 2023

Service department does a great job taking care of my vehicles. Always willing to work with me on issues with ford's problems More

by martins_services
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We greatly appreciate your trust in our service department at Hawk Ford of St. Charles to take care of your vehicles. Our team is dedicated to working with you to address any issues related to Ford's vehicles, and we're committed to ensuring your satisfaction. Thank you for your continued support, and we look forward to serving you and your vehicles in the future!

December 22, 2023

Friendly Helpful Communication was awesome. Willing to help to find the solution. Thank you Josh More

by BREEZE8107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you found our team friendly, helpful, and excellent in communication at Hawk Ford of St. Charles. It's our priority to provide a supportive and solution-driven experience for our valued customers. Thank you for choosing us, and we look forward to assisting you further in the future!

December 21, 2023

Bill Wickerlin spent alot of time with me over the past year plus. finalixed on the 2023 car I picked up 12/9. had an issue with the car not being detailed and he took care of that. jessica got me a loaner More

by DANNLIN6024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Vida
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Dec 22, 2023 -

Hawk Ford of St. Charles responded

Hi Dan, Thank you for your review! We appreciate your business and are so happy that you had such a great experience with Bill W in Sales! We apologize for the overlook on the detail. We are always going to do the right thing for our customers at Hawk Ford! We look forward to seeing you again on your next visit! Hawk Ford of St. Charles

December 20, 2023

The dealership was able to see me on short notice, reviewed my damaged tire and was able to repair it quickly for a reasonable price. More

by JTPAC2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Feb 14, 2024 -

Hawk Ford of St. Charles responded

We're pleased to have been able to accommodate your visit on short notice at Hawk Ford of St. Charles. It's wonderful to hear that we could efficiently review and repair your damaged tire at a reasonable price, ensuring your satisfaction with our service. Thank you for choosing us, and we look forward to providing you with exceptional experiences in the future!

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