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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,761 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,761 reviews

November 16, 2023

When I set up appointment with Steve Staub, very knowledgeable, friendly, and actually did what he said about repairs to my car. More

by juice102003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Manseca
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're pleased to hear about your positive experience with Steve Staub's expertise and reliability at Hawk Ford of xx. Charles! Thank you for highlighting Steve's knowledge, friendliness, and commitment to delivering on repair promises - we appreciate your feedback!

November 16, 2023

The service was excellent and Steve was really friendly. I would definitely recommend them! Thank you! More

by Conapple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your excellent service experience and the friendly assistance provided by Steve at Hawk Ford of xx. Charles! Thank you for considering us for recommendations - we strive to deliver top-notch service to all our valued customers.

November 15, 2023

Thanks service writer was absolutely amazing thanks! Could be a little cheaper for just oil change and rotate $82 ouch 🥴 More

by NFLHELMET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your amazing experience with our service writer at Hawk Ford of xx. Charles! Your feedback on pricing is valuable to us, and we'll strive to ensure our services remain top-notch and competitively priced - thank you for choosing us!

November 14, 2023

Jerry in service was great couldn't ask for a better service advisor thanks again Jerry More

by Ethan G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan, Connor Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your exceptional experience with Jerry, your service advisor at Hawk Ford of xx. Charles! Jerry's dedication to top-notch service reflects our commitment to ensuring customer satisfaction - thank you for choosing us!

November 14, 2023

Great service advisor. However, it took 2hrs to get an oil change. That’s ridiculous. Do they need more technicians? Are they anticipating time poorly? I’ll be back for mor More

by SOLO.MCNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher, Quick lane
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November 12, 2023

Steve in service is always kind and helpful. Thank you for the excellent service. See you again! More

by GLIRPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clyde, Monique Case, Steve Donovan
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Steve, who consistently provides kind and helpful service at Hawk Ford of xx. Charles! Thank you for acknowledging our commitment to excellence - we look forward to serving you again soon!

November 10, 2023

Steve Shaub has been attentive and understanding every time I have had to bring my work van in for service. He knows I count on the van for my business and how important it is to me. He calls me right awa More

by JWEBB61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experiences with Steve Shaub, who goes above and beyond to ensure your work van is promptly serviced at Hawk Ford of xx. Charles! Steve's attentiveness and understanding reflect our commitment to supporting your business needs, and we appreciate your feedback on his exceptional service.

November 09, 2023

Staff was helpful and courteous. The prices were competitive, and the car was returned to me in minimum time. More

by PROPWASH.IL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our helpful and courteous staff, competitive prices, and efficient service at Hawk Ford of St. Charles! Providing exceptional customer service and quality work in a timely manner is our priority, and we appreciate your feedback.

November 08, 2023

I want to thank Josh, the service advisor, for his professionalism and taking our sense of urgency as his own. He provided excellent communication and timely updates and his team was able to repair o More

by whtkgt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your exceptional experience with Josh, the service advisor at Hawk Ford of St. Charles! Josh's professionalism, sense of urgency, excellent communication, and efficient team reflect our commitment to providing top-notch service - thank you for trusting us with your car repair needs!

November 08, 2023

My personal experience was great with quick turnaround and outstanding service advisors, I’ll definitely be recommending this service center to anyone . More

by RVV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerardo Sharif
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