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Hawk Ford of St. Charles

St. Charles, IL

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Employees
Reviews
Vehicles
4.7
2,768 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,768 reviews

August 28, 2023

Most of our sale was done over the phone or by email as we were coming from out of state the van was just as they stated they took care of us got us on the road in no time very pleased More

by OFFICE10
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Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 26, 2023

Recall service on my sedan was hassle free and performed in a timely manner. Thank you. More

by IFFLAND
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse?
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August 26, 2023

Simply the best service for commercial vehicles, Steve is the best customer service person I ever met. More

by GLUNA0
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Steve Donovan
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August 25, 2023

The service was prompt and very well done. Jerry, the service Tech is very informative. Keeping me appraised of the situation at all times. More

by DRSCOTT4444
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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August 25, 2023

My experience was fantastic! I was going to sit in their waiting area but they offered to shuttle me to a nearby breakfast place! More

by AUDREY.ARAND
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Jerry
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August 25, 2023

My experience was very informative. Connor took the time to explain everything that I needed for my truck and I really appreciate it More

by TOLEDO1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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August 24, 2023

Hawk Ford is world class. They take good care of customers and make sure their vehicles are running their best. More

by Raptor_2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2023

Always on time and the job is done right. Steve in the commercial service really cares about delivering top notch service! More

by RJFROM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
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August 23, 2023

Smooth and easy process from beginning to end. There weren't any surprises and I was in and out of the dealership in less than 30 minutes! More

by MIKE@MERITCONTRACTORSLLC.COM
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Sladek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 23, 2023

While the staff here always treats my vehicle well, there is a serious problem with communication. Twice now my vehicle has been kept for 24+ hours for an oil change. I’ll call and get bounced around on the More

by lpharper1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Aug 23, 2023 -

Hawk Ford of St. Charles responded

Hi Lauren, Thank you for the review. I'm glad we treat your vehicle well but I am very sorry about any communication issues that arose during your recent visits. I spoke with the Service Advisor and the most recent visit did include a customer concern- I will share your review with our Management team to ensure that we do our very best to communicate better with you moving forward! To book your next appointment, please call me direct - Jessica Vida (630-584-1800 ext. 830) so I can ensure everything runs smoothly. Thank you! Jessica

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