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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,855 Reviews

1,855 Reviews of Hawk Ford of St. Charles - Service Center

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April 08, 2022

Always willing to accommodate. Friendly and efficient staff. Have always gone above and beyond for me. More

by DMITCHELL817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikko Ponce
April 07, 2022

Very knowledgeable and helpful staff! Got my car in and out in a timely manner! More

by LAYNE.NEBEL8071
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Fata
April 06, 2022

The staff is always friendly. You can usually get in fast for service. They tell you want your car needs but never push it on you. More

by Christinemathieu18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
April 05, 2022

I’ve had my vehicle serviced at Hawk Ford an St. Charles a few times and I have been nothing but completely satisfied with the service updates keeping me informed on what’s going on with the vehicle More

by STONERWP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2022

Nice people but they seem lost in dealing with the electronic communication technology systems in my car. I don’t think it is for a lack of trying and they are going to ask Ford for help, but so far More

by MIKE60174
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nico and Andy.
Apr 06, 2022 -

Hawk Ford of St. Charles responded

Hi Mike, Thank you for your feedback. My name is Jessica Born, I am the Business Development/Customer Relations Manager at Hawk Ford of St. Charles. I would like to speak to you to get a better understanding of what is going on in an attempt to assist you! Can you give me a call at 630-584-1800 ext. 830 when you have a chance? Thank you in advance! Your feedback is important to us and in an effort to make necessary improvements, additional information will be extremely helpful. Jessica

April 04, 2022

Everyone has been super friendly and thorough. Very helpful and knowledgeable, will definitely be back for any service needs! More

by GALLAHUEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Molly
April 01, 2022

The "Works" as well as all required mileage maintenance was completed early and at competitive prices. More

by wadocimo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Odman
April 01, 2022

Great experience taking my truck through the quick lane for service! Nick gave great communication! More

by greenplanetinc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
April 01, 2022

I was greeted with kind words and my car was worked on immediately. My experience was positive and I left knowing my car was well taken care of. More

by NORGAARDKRISSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

The service center and Hawk Ford is good. I do not have any issues with their service. I did not want to have a high cost repair, but I realize the labor involved. My recommendation for re More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
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