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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,853 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,853 Reviews of Hawk Ford of St. Charles - Service Center
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December 08, 2021
great work always friendly and nice to work with service center is clean and organized thanks center is clean and organized thanks More
by HARRISONGARY
Verified CustomerEmployees Worked With
December 06, 2021
Steve from service did a great job with the repair on my truck and keeping me informed. truck and keeping me informed. More
by DKUNZER
December 06, 2021
I requested the Works package done on my F150, they didn’t check the wiper blades which need to be replaced, they didn’t check the air filters which both need to be desperately replaced. If you can’t r didn’t check the wiper blades which need to be replaced, they didn’t check the air filters which both need to be desperately replaced. If you can’t rely on them to do the small things when changing the oil how can you expect them or trust them to do the right thing on the major repairs. When requesting service for a malfunctioning hood latch sensor. Was told I needed to leave the truck there and they did not provide loaners. And this was on a Friday afternoon, and they don’t have service people working over the weekend. So I guess I was supposed to leave my truck there for the whole weekend for somebody may be to look at it on Monday. I went to the parts counter spent $106 for a new hood latch took me five minutes to replace myself. Problem solved. The new sensor works perfectly, no more alarm going off More
by T
Employees Worked With
unknown
December 04, 2021
Steve in the Service Dept is top notch! He kept me well informed on the status of my vehicle. He went out of his way to make sure I was happy. Excellent experience! informed on the status of my vehicle. He went out of his way to make sure I was happy. Excellent experience! More
by JR
Employees Worked With
December 03, 2021
The group has always been very professional and willing to help out in anyway they can. to help out in anyway they can. More
by MESTEWART0
December 02, 2021
I brought my 2011 explorer in for recall work and asked to have a leak checked out in the rear area. Apparently NO leak found, however the next morning as my son is driving the "low break fluid" light came to have a leak checked out in the rear area. Apparently NO leak found, however the next morning as my son is driving the "low break fluid" light came on. I called a local mechanic who got me in ASAP and said the right rear tire was FULL of leaked grease from a bad rear caliper. I won't ever trust this dealership again for anything except the recalls. Horrible service multiple times, even with the new ownership. Total scammers! More
by Jben
Employees Worked With
December 01, 2021
Everybody was very nice and polite and honest but the service waiting room could use a little help. It's very cold and sterile. It could use maybe a coffee machine or refrigerator with water or something service waiting room could use a little help. It's very cold and sterile. It could use maybe a coffee machine or refrigerator with water or something and definitely more seating! More
by Laurazefeldt2
Employees Worked With
Patrick Hertel
November 28, 2021
Excellent service . Love the new quick lane building .was in and out in less than an hour. Had complete tire rotation,inspection and oil change . Very affordable. Loyal customer. The people are very friendly in and out in less than an hour. Had complete tire rotation,inspection and oil change . Very affordable. Loyal customer. The people are very friendly and positive. More
by COFFEEIN2013
