Hawk Ford of St. Charles - Service Center

Literally you can’t take your car here. They have “repaired” my engine three times and they’d like me to pay another $7000 to fix I what they replaced 2 years ago. We are going to junk a 20 They have “repaired” my engine three times and they’d like me to pay another $7000 to fix I what they replaced 2 years ago. We are going to junk a 2018 explorer titanium because we can’t let them fix it again. My wife laughed at them when they called trying to get her to bring hers in. More

Brought the vehicle in for repair, they diagnosed it, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2.5 weeks later the repairs where complete and did NOT solve the issue. They attempted to rebalance the front wheels and rebalanced them improperly. They told me that's all they could help me with and sent me on my way. More

Great dealership experience. Fast and quality service. Total pros. I bought my Bronco here. they stand behind their products. Fast and quality service. Total pros. I bought my Bronco here. they stand behind their products. More

Steve was a true professional. I felt the digital/text estimate was confusing. Too hard to disseminate what I had the vehicle in for vs the suggested services. I felt the digital/text estimate was confusing. Too hard to disseminate what I had the vehicle in for vs the suggested services. More

The service at Hawk Ford in Saint Charles is always extraordinarily fantastic. I appreciate it. I can depend on them getting work done quickly efficiently and on my timeline thank you very much. I won’ extraordinarily fantastic. I appreciate it. I can depend on them getting work done quickly efficiently and on my timeline thank you very much. I won’t take my vehicles anywhere else. More

Experience was amazing and the team was fantastic in getting me into my new Bronco! getting me into my new Bronco! More

Communicates well and easy to work with. Flexible in giving options to complete work according to customers schedule Flexible in giving options to complete work according to customers schedule More

Painless experience, work done when promised, easy appointment set up, accurate estimate on repairs needed appointment set up, accurate estimate on repairs needed More

Vehicle was ready when promised, easy appointment set up to meet my schedule, will be back to meet my schedule, will be back More

Always very pleasant and helpful. Making everything from setting up appointment to service goes very smoothly Making everything from setting up appointment to service goes very smoothly More