Hawk Ford of St. Charles - Service Center

Service was great. All the work done on my car was done in a timely manner and I was very satisfied with everything that was done to my vehicle. Thank you so much for y All the work done on my car was done in a timely manner and I was very satisfied with everything that was done to my vehicle. Thank you so much for your service department great job . More

Very slow service for simply changing tires over 2 1/2 hours and did a terrible job cleaning the wheels, music in the service area was incredibly koud ! hours and did a terrible job cleaning the wheels, music in the service area was incredibly koud ! More

Brought in for first oil change and tire rotation along with some warranty items, oil change and tire rotation went fine. The rear doors had been hitting the body, and then said they would fix it. 5 days l with some warranty items, oil change and tire rotation went fine. The rear doors had been hitting the body, and then said they would fix it. 5 days later, with no loaner being offered, I went to pick it up. 1 of the 4 spots missing paint were repaired, 1/4 tank of gas missing(I paid for a full tank of gas when I bought the car, why is it not a double standard), and was told that I can’t use my Fordpass points for service. Researching online I found the only time you can use Fordpass points is at the dealership. Deeply disappointed More

I was waiting in the waiting area for 2 hours for an oil change & tire rotation the should have only taken 30 minutes. They did not appear very busy because there was only one other person in the waiting ar change & tire rotation the should have only taken 30 minutes. They did not appear very busy because there was only one other person in the waiting area and plenty of open bays on the garage, so I no idea why it took so long! False advertising calling it “Quick Lane” service because it was anything but quick! This was my second time visiting. Thought it might be just a fluke, but both visits were extraordinarily long! More