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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,860 Reviews
Call Service Center (630) 384-9905

1,860 Reviews of Hawk Ford of St. Charles - Service Center

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October 07, 2022

This is a great location to stop in and get your oil changed. They took great care of my vehicle and I will return with my other Ford. More

by b0dybagz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Oct 11, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Thank you for your business, we appreciate you as a Hawk customer!

October 05, 2022

Steve was great really kind, happy warranty covered my repair for the trunk and the car wash after was awesome. More

by BRANDONKSMITH90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
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Oct 10, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

October 05, 2022

I am very disappointed in their service department! They took my car to fix a recall issue, and then another issue surfaced which took a week to fix! I had a loaner that was too big and very inconveni More

by ANGELO.BRAVOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monique Case
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Oct 12, 2022 -

Hawk Ford of St. Charles responded

Angelo, My name is Jessica, I am the Guest Experience Manager at Hawk Ford of St. Charles. I was able to message you privately, could you please give me a call when you have a moment? 630-584-1800 ext. 830. I look forward to hearing from you, we value our customers! Jessica Born Guest Experience Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

October 05, 2022

Whenever I have an issue or concern the service staff (especially Steve) has addressed my concerns successfully and promptly. I have used Zimmer Ford now Hawk Ford and the service and attention to custom More

by rft1701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Thank you for your business, we appreciate you as a Hawk customer!

October 05, 2022

No matter when I go to hawk FordTo visit the service department Steve is always helpful and get everything done on time for me which I love More

by TCMSJANITORIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

October 04, 2022

always great service at the truck center. dealt with Brett and he was very professional More

by DCOSTA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Howard
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Oct 07, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

October 04, 2022

Very good experience, set up to drop off my care early and it was finished it a timely fashion More

by MTIMES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2022 -

Hawk Ford of St. Charles responded

Hi, your comments keep us motivated and working hard for all our guests! Thank you for your business, we appreciate you as a Hawk customer!

October 04, 2022

I was there for a recall. They gave me an appointment in a few days and did the job in just one hour . All were friendly and courteous. More

by ALICETINNES
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t know anyone’s named.
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Oct 08, 2022 -

Hawk Ford of St. Charles responded

Hi Alicetinnes, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

October 03, 2022

Clean waiting room, knowledge service advisor, great customer communication, prompt completion of work needed with good follow up. More

by AGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DeFrancesco
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Oct 08, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2022

It was very good did not wait long and my problem was solved thank you More

by PATMIULLI
Recommend Dealer
Yes
Employees Worked With
Frank De Francisco
Report | Print
Oct 06, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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