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Hayes Chrysler Dodge Jeep of Gainesville
Gainesville, GA
1,033 Reviews
Welcome to the Hayes Chrysler Dodge Jeep website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Chrysler, Dodge or Jeep car, truck, or SUV you will find it here. We know that prospective customers are extremely well educated when researching their next vehicle. Hayes Chrysler Dodge Jeep has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,033 reviews
June 21, 2025
Here we go. Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by s Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by saying this isn’t about Ritch, my sales guy. He was great throughout the sales process and seemed genuinely surprised when I told him what happened. This review is about what happened after the sale. I bought a NEW Wagoneer from Hayes CDJR of Gainesville. I know, I know—I was coming from a Lexus—but I needed more space for my family. Not long after the purchase, the check engine light came on, and I started getting messages telling me to bring my new vehicle in for service. So, I took it to a Jeep dealer closer to my home. That’s when I found out something that made my jaw drop: Hayes CDJR swapped the factory Mopar battery for an aftermarket one. Here’s why that matters: The aftermarket battery doesn’t fit correctly under the hood. The auxiliary battery cannot be strapped down because there’s no room. The check engine light came on because of this. And here’s the kicker: The battery has no warranty coverage because it’s not the OEM part the vehicle is supposed to come with. Since discovering this, I’ve called Hayes CDJR multiple times asking for the correct Mopar battery to be installed. I’ve been met with radio silence. The service manager won’t return my calls, and the person answering the phone seems more like a gatekeeper than someone actually trying to help. So I’m left wondering—was the original battery dead when I bought the car? And if so, did they just pull a battery from an old vehicle and toss it into my brand new Wagoneer? That’s sure what it feels like. This should have been a simple fix. Instead, I’m being ignored. And if Hayes CDJR thinks I’ll go away quietly, think again. If they won’t respond to my messages, maybe a few honest reviews will get their attention. More
by christopherberry715
Employees Worked With
Verified CustomerJune 17, 2025
Had a great time with Hilda, my sales lady. Everyone was very patient and helpful. Everyone was very patient and helpful. More
by jcflhtc
June 14, 2025
Alexis did a great job. He was straight to the point . And provided good service. He was straight to the point . And provided good service. More
by christopherminish
Employees Worked With
June 07, 2025
Had deal mostly made 2 times. Each time at end they tried to add 2500 dollars to deal. I would be foolish to try a third. I hope general manager sees this and implements changes o Each time at end they tried to add 2500 dollars to deal. I would be foolish to try a third. I hope general manager sees this and implements changes of no bait and switch. On another side Alexis (salesman) was great, I'm afraid he's their pawn and has no say. More
by tommycantrell704
Employees Worked With
June 06, 2025
Hayes in Oakwood is WONDERFUL! !! Jonathan Varner went above & beyond to listen to me and make sure my needs were met. Then Ruben in finance helped make sure my payments were where !! Jonathan Varner went above & beyond to listen to me and make sure my needs were met. Then Ruben in finance helped make sure my payments were where I needed them to be. Even an employee named Clinton came up & Congratulated me when my Wrangler deal was done after only knowing me from helping me locate the restroom. More
by pixiedustmarie
June 06, 2025
Austin was fantastic—fast, and easy. He made the entire car-buying experience smooth and enjoyable. He made the entire car-buying experience smooth and enjoyable. More
by STEPHANIEG805
June 03, 2025
Ritch provided me with excellent customer service. The Young woman across the street in finance was extremely helpful and a pleasure to do business with. Thank you, Hayes, for a great experience. The Young woman across the street in finance was extremely helpful and a pleasure to do business with. Thank you, Hayes, for a great experience. More
by KELLEROUTDOORS
May 30, 2025
Enrique was extremely knowledgeable about the truck we bought from him and very pleasant to work with. Even after the purchase, he still goes out of his way and beyond to keep his customers happy. I highl bought from him and very pleasant to work with. Even after the purchase, he still goes out of his way and beyond to keep his customers happy. I highly recommend him. More
by Reddy
Employees Worked With
