Hayes Chrysler Dodge Jeep of Gainesville

I was harassed about monies I owed days after I got the keys to my truck and left. This was done by Shane and Stephen, the Sales Managers. keys to my truck and left. This was done by Shane and Stephen, the Sales Managers. More

I drove 1. 5 hours to get to this dealership, and it was worth it. Ryan and Shane are amazing people. Ryan went above and beyond to help me. This was the first o 5 hours to get to this dealership, and it was worth it. Ryan and Shane are amazing people. Ryan went above and beyond to help me. This was the first of three dealerships that I stopped at on my hunt for a used vehicle, and the respect and friendliness that I was shown from Ryan and Shane is the exact reason that I ended back at this dealership two days later and walked away with a brand new 2026 Ram 2500. I would feel comfortable sending my wife and her mother here without me to purchase a car, and I know they would be treated fairly and respectfully. I bought three vehicles from the Dodge dealer in my town, but when I went back to look for a truck this time, the dealership was under new ownership, and they acted as if I was not worth their time. The joke was on them. I had money and great credit. They also lost a lifetime customer, but Hayes of Gainesville gained a lifetime customer. I paint cars for a living so I asked Ryan if he could get me a few pictures and send them to me because we all know what we see on the internet is not always what you get. Lol Instead he pulled the truck out, rinsed it off and took video showing me how it looked in the sun on one side and shade on the other. This was important because this particular red has 2 different color red pearls in it so the sun really pops when it hits it. Then he took a video of the inside explaining all the options that this truck came with. That is the kind of pride, workmanship, and respect these people have for their customers. I am proud to say I bought my truck from Hayes of Gainesville and I am a customer for life. I have told everyone I know about the experience I had. So thank you to all of the Hayes family. More

I had a quick diagnostic service and repair. The service tech was very helpful and knowledgeable. The service tech was very helpful and knowledgeable. More

Oil change appointment was 7:45 am. Appointments don’t matter because it’s first come first serve. Waited until 9:30 am for them to finish. Almost 2 hours!! Insane Appointments don’t matter because it’s first come first serve. Waited until 9:30 am for them to finish. Almost 2 hours!! Insane More

Ritchie did an excellent job explaining each vehicle that i was interested in, helping me narrow down to my final decision. i was interested in, helping me narrow down to my final decision. More

Came all the way up there because of the issue I was having with the steps that was installed. They opened it one time or two maybe so they can’t get it to act up I come to pick it up and I showed them having with the steps that was installed. They opened it one time or two maybe so they can’t get it to act up I come to pick it up and I showed them what it was doing instead of keeping it right then and there they told me that go ahead and take it home and when they get it approved to bring it back I live 45 minutes from the dealership just to have to turn around in a few days and bring it back. That is unacceptable. It is too far for me to come all the way back to drop it off and go home and come back. More

They treat you like family here! Honest, willing to help get you what you need, and go above and beyond for you! Would recommend them 10/10. I will always come back, and send others Honest, willing to help get you what you need, and go above and beyond for you! Would recommend them 10/10. I will always come back, and send others that I know also! Davis was our salesman, and he was amazing! More

People are good. I was disappointed in the warranty I got. Did not cover any of the last repair. I was disappointed in the warranty I got. Did not cover any of the last repair. More

Professionalism and courtesy is why this is the second vehicle I have purchased from this dealership in Oakport the sales person was very nice and polite would recommend Hayes Chrysler Dodge to anyone vehicle I have purchased from this dealership in Oakport the sales person was very nice and polite would recommend Hayes Chrysler Dodge to anyone More

He was very nice very knowledgeable and very helpful during the whole process would highly recommend him during the whole process would highly recommend him More