Hayes Chrysler Dodge Jeep of Gainesville - Service Center

Dropped off a RAM 2500 for repair plus a tire rotation. It took almost three days and the only way I could get status information on the repair was by visiting the dealership of calling. For my calls, afte It took almost three days and the only way I could get status information on the repair was by visiting the dealership of calling. For my calls, after waiting in queue I had my call dropped multiple times by the vehicle service department. On pick up, the shop had not done my tire rotation, and the statement "I thought I had put that on the service list. Sorry. Would you like me to do it now? Answer ... No, I will take it elsewhere." As an aside, my phone number had been incorrectly entered on the service order. I provided it a second time and on pickup it still have not been corrected. Leaving the name out, my service manager had poor communication skills, and exhibited a complete lack of empathy to me as your customer. They would likely be a better fit in a back office role where they do not have to be troubled with serving customers. The positive statement I have is that the error to my air suspension system seems to have worked. While I love my RAM, there must be other dealerships in the Atlanta Metro area that are better at serving customers. More

I don't know if Sara is new there or not, but even something as simple as calling me by my correct name was an issue for her and she would deliberately botch my name, as in too lazy to pronounce my fu something as simple as calling me by my correct name was an issue for her and she would deliberately botch my name, as in too lazy to pronounce my full last name, or when given the short version, would just refuse it and continue calling me by what she felt like. At first she seemed sweet, but as things started progressing, it was clear that she either wasn't trained well, or just didn't care. I did not get the call by end of drop off day as promised, for an update, which was Monday, but that was not a big deal. I knew it would be unlikely that I'd get my truck back the same day. I didn't hear from anyone until Thursday, which by then she told me it would be a total of $218 if I wanted to proceed with he service and that I may likely get my truck back by Friday. I didn't hear from anyone by the end of the week, so on the following Monday I called back to get an update and she said she would get an answer and assured me it would just take her a minute, so to hold on, but instead of putting me on hold, she hung up. I waited but did not receive a call back until many hours later, letting me know it would be ready for pick up, but now she was telling me my total would be $470. Nothing had changed, nothing else had been done to it, just the fee was no longer what I was told before. Upon picking up my truck, I asked how the fee had gone up and she said she could reduce it some, but still no clear answer. She just kept saying the diagnosis was $218, but that's not what she had said over the phone. Her words were that my total would be $218. Anyhow, after dropping the fee down a bit, not nearly to what I was told, I start paying for it, only to see it go up again with some added charges. Well now she tells me that because I'm paying with credit card, that I have to pay extra. Would be nice to have been told that in advance. Once I got home and reviewed my invoice, I see that they wrote in it that I agreed to pay an additional cost of $258.61! I kept trying to add the fees on the invoice, under the description, but I was unable to figure where the $258.61 came from, and no, I did NOT agree or approved an additional cost of $258.61. What a horrible experience! More

Initially, when calling to schedule the drop off, the call was not pleasant. The gentleman I spoke with was very short and made a lot assumptions the entire call when I was explaining the reason for brin call was not pleasant. The gentleman I spoke with was very short and made a lot assumptions the entire call when I was explaining the reason for bringing my vehicle in vs asking questions. After getting the diagnosis, the gentleman and whom I believe is one of the mechanics, attempted to convince me to get a non OEM parts to address my issues claiming it would save me money yet it would decrease the functionality of my truck. I thought going to a Jeep dealership for my Jeep It would be a no brainer to get OEM parts but the suggestion of non OEM parts was off-putting in addition to the unpleasant telephone interactions. I called on a Thursday to schedule a drop off for that coming Sunday, I was told it would only take two days for diagnostic. I called to check in Wednesday didnt hear back until Thursday when I drove up to the dealership. It’s unnecessary to ask what day you expect to have your vehicle back or be called about your vehicle if you’re going to do what you want anyway with zero communication. Letting me know my vehicle is in queue doesn’t help when you don’t hear from the shop for 2+ days. To deal with all that and get an inflated quote of about 10k. I can understand the labor costs partially because you have to pay your employees. However, a quick google search and a old mechanic friend can easily tell me how inflated the part costs are. Then to ask me to sell you my vehicle is audacious and quite honestly suspicious. All that to say, I hope that customer care and price gauging is something management will take a better look at. More

Alexis was amazing at assisting me with finding a Jeep. He is very nice and honest and an asset to the company. I would definitely work with him again. He is very nice and honest and an asset to the company. I would definitely work with him again. More

My service advisor Eric was very helpful. He was knowledgeable and courteous. He made everything easy. He was knowledgeable and courteous. He made everything easy. More

Best service department anywhere. Rick is awesome. There is not a better place in the Atlanta area to get your car serviced Rick is awesome. There is not a better place in the Atlanta area to get your car serviced More

Easy to work with! Eric in service was outstanding and communicated my options very well. Eric in service was outstanding and communicated my options very well. More

Good fast service. I think his name was Ryan. Very friendly. Super guy. Very helpful and explained everything. I think his name was Ryan. Very friendly. Super guy. Very helpful and explained everything. More