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Hayes Chrysler Dodge Jeep of Gainesville - Service Center

Gainesville, GA

4.6
178 Reviews

178 Reviews of Hayes Chrysler Dodge Jeep of Gainesville - Service Center

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April 07, 2025

Took my truck in because the engine was sputtering. Turned out the fuel pump was failing. Fortunately they were able to get the part from a sister dealer and get my truck back to me in a timely manne More

by wfurrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Matte
Apr 11, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We’re thrilled we could get the part quickly and resolve the issue right away. Thank you for the kind words about Eric—we look forward to seeing you again soon!

April 05, 2025

Rick Garace and all the staff in the service department made sure I was 100% taken care of and completely satisfied More

by captmatt56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Garace
Apr 11, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We're so happy that you're 100% satisfied with our service! Thank you for visiting us and have a great day!

April 05, 2025

Fast friendly and always courteous service. They always help check for discounts, nice customer waiting room. Very good and thoughtful customer service. More

by rjones32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ritch Wharton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We're dedicated to saving you as much money as possible and providing the best experience! Thank you for recognizing our team's commitment to quality service. Have a great week!

April 01, 2025

We followed Spence Westbrooks to this location, and I’m so glad we did! This dealership is a significant improvement over the one we used to visit. I absolutely trust them when it comes to working on my ve More

by kniesi13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spence Westbrooks
Apr 03, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We're delighted to hear all of this! We strive to provide reasonable prices, quick service, and a clean environment for our customers, so it’s great to know that’s been your experience. Thank you for recommending us and for all the kind words—we look forward serving you for many more visits to come!

March 29, 2025

Rick kept me well informed of the process of the service/warranty work being performed on my Ram 2500. The work was completed ahead of schedule as well. Rick is the go to guy for your automotive ser More

by Jody Reed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gerace
Apr 03, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Thank you for taking the time to share your experience! We're thrilled to hear that you were kept well informed throughout the service process and that the work was completed ahead of schedule. We’re glad you had such a positive experience and look forward to assisting you with any future service needs!

March 28, 2025

Work was fine, process needs improvement. Too many people with their hands in the way, things do t always run smooth. More

by maureenmcgrail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not talk to sales
Apr 03, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Thank you for your honest feedback. While we're glad to hear the work met your expectations, we’re sorry the process didn’t feel as smooth as it should have. Your feedback help us identify where we can improve. We appreciate the opportunity to serve you and hope to make your next visit a much better one.

March 24, 2025

I was treated fairly, with respect and taken care of in a timely manner. Great dealership! More

by dpfrizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service
Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We will always put you and your needs first, because you're a part of the Hayes Family! Thank you for visiting us!

March 24, 2025

Fast service, let you know exactly when your car will be ready, did an very good job all around. More

by MEBOYSMITH3574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Rogeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ritch Wharton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Menchaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Hi there, we'd love to hear more as to why you rated us 3-stars. Your feedback helps us improve!

March 22, 2025

The service dept took great care of me and my car. Right on time to fix a recall. Very professional and easy to work with. I take all my vehicles there. I highly recommend the dealership to anyone and More

by scotty3557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Thank you for the recommendation and the kind words about our service department! It was our pleasure to provide such quality service!

March 22, 2025

Your service man was very kind and took great care of me and my car. More

by jartwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We're absolutely delighted that our technician provided top notch customer service during your visit. Have an amazing week.

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