Headquarter Honda

Great experience at HQ Honda! June 12, 2014 my husband and I had a simple oil change scheduled at twelve with Nicole Cockcroft. I was running 15 minutes behind but upon arrival I w June 12, 2014 my husband and I had a simple oil change scheduled at twelve with Nicole Cockcroft. I was running 15 minutes behind but upon arrival I was still greeted with a huge smile. She sat us down and went over the process and even explained that we would receive a free car wash each time we bring our vehicle in. I have brought my CR-V in previously but was unaware of this special service. Our car was ready in no time! Mrs. Cockcroft proceeded to go over future recommendations to keep us running smooth. It was an overall great experience and I will continue to have Nicole Cockcroft at HQ Honda Clermont service our CR-V and Accord. Thank you again Nicole for explaining what we needed so simply and straight forward, being up beat, and most of all, keeping my family and me safe! More

Don't Waste my Time I came in asked Leon for a an out the door quote on a base model Honda Odyssey and left my number. No call. I was back the next day for some service I came in asked Leon for a an out the door quote on a base model Honda Odyssey and left my number. No call. I was back the next day for some service on my current Honda Odyssey so I found Leon and again asked for a quote. He got Mike who in a less than congenial manner stated to me the MSRP of the vehicle was; and that while he would take an offer that was what he was asking. I indicated I felt like he was wasting my time. He stated he thought I was wasting his. I left. For the record, providing me a quote on a vehicle is not a ridiculous request. I have recently received detailed quotes from your competitors. My wife just discovered your dealership and I was hoping to work with you because I was so impressed with your service department. Even if you only quoted me MSRP I am sure there are still fees and taxes on top of that and I wanted to understand what I was looking at before spending time working out details of my purchase. I loved your service department. Mike on the other hand was confrontational and rude. I will not be buying my car with your dealership and that's a shame More

Outstanding Service This is the Best dealer we have ever visited, period. The staff, the service, and the deal we received were outstanding. Mr. Esteve you have inherited This is the Best dealer we have ever visited, period. The staff, the service, and the deal we received were outstanding. Mr. Esteve you have inherited loyal customers for life. Thank you!!! - Martinez Family More

Very dissapointed I have always driven Toyotas, but since Honda has such a good reputation and a couple of my friends are fans I was finally ready to make the switch. B I have always driven Toyotas, but since Honda has such a good reputation and a couple of my friends are fans I was finally ready to make the switch. But I needed to get a personal perspective on how a Honda vehicle feels, so naturally in my mind the first thing planned was a test drive. We walked into the dealership, waited a while for somebody to approach us. Well that turned out to be Royel. His first question was "Are you guys looking to buy?" I was honest and said that first I wanted to test drive the Accord hybrid to get a feel for how it handles (in my mind that is what anybody would do before purchasing a car) so I was quite surprised when Royel straight out said if we were not buying, we should come back on a weekday, since this was Memorial day weekend and they do not want to waste time with people who are not buying!!!To say the least I was speechless. I had never been treated with such discourtesy, by a sales person no less, in my life. We asked for a manager, Royel said he was the manager. By this time my husband was getting upset and he asked for the manager with more "emphasis". Turns out there was another manager besides Royel???He found another sales associate who helped us with a test drive, and to tell the truth, the Accord is a nice car. But I just could not make myself buy a car at that place. Royel was the worst sales person I ever dealt with, and I hope for his sake that he can usually hide this side of him that only treats people with respect if he precieves them to be potential income for him. I ended up going to the toyota dealership across the road and drove out of there with a new Avalon, the sme day. Totally different experience, but I guess that is another review. More

WILL NEVER RETURN Still waiting for my refund from work that was supposedly done to my car, but was never performed. Numerous attempts never panned out, even after con Still waiting for my refund from work that was supposedly done to my car, but was never performed. Numerous attempts never panned out, even after contacting Honda corporate headquarters. More

Second purchase- Both times very happy Working with Chris taylor was great. He was helpful in finding the right vehicle and went above and beyond to get the terms of the deal where i needed Working with Chris taylor was great. He was helpful in finding the right vehicle and went above and beyond to get the terms of the deal where i needed them. I would and have recommend Chris Taylor and Headquarter Honda to others. More

Great Attention & Painless Transaction This is the 3rd Vehicle I leased from Headquarter Honda, 2014 Honda Accord Sedan V6 EX-L. I upgraded my lease from a 2013 Honda Accord Coupe V6 EX-L This is the 3rd Vehicle I leased from Headquarter Honda, 2014 Honda Accord Sedan V6 EX-L. I upgraded my lease from a 2013 Honda Accord Coupe V6 EX-L to the Sedan due to space necessity. Once we settled on the numbers, the transaction went quick & painless thanks to Mike Jahangir and the entire staff at Headquarter Honda. More