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Headquarter Honda
Clermont, FL
1,661 Reviews
Headquarter Honda is the first commercial building in Florida to achieve the highest certification of the United States Green Building Council (LEED Platinum status). -- L.E.E.D. stands for "Leadership in Energy and Environmental Design."
It is a genuine commitment made by the owner's entire family. Built by local contractors with 100% local materials; Headquarter Honda also employs a 100% local workforce.
We are able to save an average of 35% in energy costs by being green. We graciously pass those savings on to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 1,661 reviews
September 22, 2011
They made buying a car very easy and enjoyable. The salesman was nice and was not too high pressure. I like that it is a green dealership and that they really care about the community and the environm salesman was nice and was not too high pressure. I like that it is a green dealership and that they really care about the community and the environment. Overall we had a great experience. More
by stephwalter
Employees Worked With
Royle De Jong
Helpful September 21, 2011
The Sales staff was very polite and curious. Took the time to listen and gave me all the information I requested to make the transaction go smooth and without problems. They worked hard to get the number time to listen and gave me all the information I requested to make the transaction go smooth and without problems. They worked hard to get the numbers to work the way I wanted them and gave me a great price for my trade in. More
by Angelsi06
Employees Worked With
Joey Herman, John Shelling &John Bannon, Joey Hermann
September 20, 2011
The staff was great, considerate, very helpfull and understanding of our situation! We hope to buy more cars from them! I will tell all of our friends about our great experience and our new/used car. understanding of our situation! We hope to buy more cars from them! I will tell all of our friends about our great experience and our new/used car. More
by Ray10
Employees Worked With
Other Employees :
John T. Shelling and Andrew Burk and John Bannon and Tony Angel
September 18, 2011
I have positive and negative comments about this dealership that ended in me filing a complaint with the Federal Trade Commission and Better Business Bureau. First the negative so we end on a posit dealership that ended in me filing a complaint with the Federal Trade Commission and Better Business Bureau. First the negative so we end on a positive note. During the financing portion of the deal the finance manager, Tony, gave me a worse case interest rate but said I would be contacted via letter with the actual interest rate once the lender received my loan application. He also stated there would not be an early pay off fee associated with this lender. I contacted the lender a couple days later and learned that they do not adjust the rate that the dealership puts down. What ever rate he wrote was the rate they use, they are a lender only and not a bank that would adjust the rate. They stated that they have never adjusted rates and was unsure why the dealership would tell me that. The lender also stated that there IS an early payoff fee that was already added to my loan amount. I called the finance manager back to discuss these issues and try to resolve them. He again stated there is no early payoff fee and that there was nothing he could do about the interest rate because it was already financed. He stated I signed a contract for that interest rate so that is the rate I have. But that night stated that the lender would send me a new contract with the new lower interest rate after they evaluated it. Obviously, I feel that he took advantage of the situation since it was after banking hours by putting an interest rate that was the worst case and stating that it would be reevaluated the next day when in fact it would not be. With a credit score in the top 10% of the country there was no need to put anything other than what was accurate. And also stating that there was no early pay off fee even after I had spoken to the lender personally was also unacceptable. He was apparently only stating what he thinks the consumer wants to hear to make a sale vs the truth about the lender they use. Due to this I have filed a complaint with the Federal Trade Commission under the Consumer Protection Act. My hope is that the dealership will do something now that I have filed the complaint but it should not have come to this point. A solution should have been reached when I called back instead of "you signed the contract so that is the rate you have". Why would they put a worse case rate anyway? Why wouldn't they put a best case? That would show they are working FOR their customers not just trying to make a sale. He also sold me a third party warranty that I later researched and learned that not only do they do everything they can to NOT pay the warranties but two years ago they had an "F" rating by the Better Business Bureau. Which means the BBB had to step in and MAKE them change their practices, they didn't decide to do it on their own. I have cancelled that warranty but now have to wait 6-8 weeks for the reimbursment check. One more little blurb about the warrant company Fidelity (J&M), they charged $799 for Gap insurance and my insurance company charged me $60 total for the full 6 years. So don't let them tell you that your insurance company isn't "real" gap or some xx. Fidelity is not a good company or why else would they have so many consumer complaints AND an "F" rating? I did have to take the care back the very next day for a squeaking belt, tire pressure gauge light, and one tire with large chunks removed (possibly from it being curbed hard). After 2 and half hours they had changed the tire, could do nothing for the belt, and hit a button to reset the tire pressure light (they had said it just needed air the night before). So, they fixed 2 of the 3 complaints which was great but it shouldn't have taken 2 and half hours to check a belt, push a button, and change a tire. As for the sale itself that part was GREAT! I did all negotiating via internet with Chris and he did a fantastic job. Very quick responses, answered every question, never pushy, came down to my price on the vehicle and gave me what I wanted for my trade-in. I have been looking for 6 months and never got the price I wanted. So as far as that part it was smooth and not one bump. Would HIGHLY recommend him for your negotiations. I believe this is a good company but they have financing practices that need to be avoided at all costs. I would have your own bank do the financing and skip the extended warranty! More
by cndysworld
Employees Worked With
Tony Angle and Christoper Baker
September 16, 2011
Very good service and friendly attitude all during the sales. He made buying the car a great experience. His concern for our time and satisfaction was paramount. I would recommend this dealer and this sal sales. He made buying the car a great experience. His concern for our time and satisfaction was paramount. I would recommend this dealer and this sales person. We are very pleased with this person and his service to us during and after the sale. More
by bobmac2
Employees Worked With
Royle De Jong
September 06, 2011
We were extremely pleased with Paul's positive attitude and knowledge and were most impressed with his honesty. Anonthy Angle was also very knowledgeable and clearly explained everything with us, answerin and knowledge and were most impressed with his honesty. Anonthy Angle was also very knowledgeable and clearly explained everything with us, answering all our questions and helping us get just the package we need. More
by sk4him
September 06, 2011
Headquarter Honda had a vehicle I had been searching for. Found the vehicle on the internet. Traveled 400 miles round trip to get the vehicle. It was worth the drive. Great price, beautiful dealership, fr Found the vehicle on the internet. Traveled 400 miles round trip to get the vehicle. It was worth the drive. Great price, beautiful dealership, friendly staff. A pleasure to do business with. Will buy from them again. Amy Yarbrough Valdosta, GA More
by Amy 02T
Employees Worked With
Chris, Will, Mark and Tony
September 06, 2011
As soon as I walked up to the doors I was greeted warmly. I was met by Joey Hermann of the internet sales Dept and John Shelling one of the sales associates. I told them what I wanted to test drive a coupl I was met by Joey Hermann of the internet sales Dept and John Shelling one of the sales associates. I told them what I wanted to test drive a couple cars. Both John and Joey were very knowledgeable and honest. I told them I wanted to test drive a few other cars from a different dealership and they offered to drive me to a competitor just to test drive another car. I ended up buying a new car that day and am very pleased to do business with them. More
by jkim21
Employees Worked With
John Shelling and Joey Hermann, Joey Hermann
September 01, 2011
We had the misfortune of having our car start to overheat right at exit on SR 50 on the beginning of a cross country trip from Ft. Lauderdale to Las Vegas. At first we thought that having a Honda dealer righ right at exit on SR 50 on the beginning of a cross country trip from Ft. Lauderdale to Las Vegas. At first we thought that having a Honda dealer right there was a blessing, but it turned out to be a curse. We have a 2006 certified pre-owned Honda with only 32000 miles, we had the 30000 servive done about a week before we left, which included a radiator flush and refill. The service department took 2 days to finally diagnose what they said was " major engine damage" and they wanted us to put up a 1400 dollars to pay for them to look into it furthet in case Hondacare didn't pay for it. After calling Holman Honda , the company we bought the car from, they waived that fee. We had to wait 2 days for a Hondacare rep to come out and tell us that the repair wasn't covered because a non-Honda fluid had been put in the radiator. HQ Hoda really had no interest in doing a repair on a car they did't sell. Holman Honda looked at our service record and realized no one ever ever serviced the car besides them so they agreed to do the "major engine repair" at no cost to us. Holman paid to have the car shipped back to Ft. Lauderdale, but no one at HQ Honda told the truck driver that the hood wasn't latched and on the way the hood blew open and broke the windshield along with 2400 dollars of body damage. In addition, the icing on the cake, when Holman mechanics finally looked at the car , they determined there was no "major engine damage", all the car needed was a new radiator and heater core and we could have been on the road in a day or two, instead of having to rent a car to finish our cross country trip, which cost us $1600. Not all Honda dealers are created equal..steer clear of this one if you can More
by jimbibbee
Employees Worked With
Mike - Service manager Nicole - Service writer
July 11, 2011
Traded in 3 cars and Purchased 3. All the deals were smooth and professional without any sales pressure. Some of the nicest car people I have ever dealt with. Bought a 2002 Thunderbird(the wifes dream smooth and professional without any sales pressure. Some of the nicest car people I have ever dealt with. Bought a 2002 Thunderbird(the wifes dream car). Had a fuel pump problem and gladly took the car back after difficulty finding parts to repair it. I was expecting a fight but John was apologetic, understanding, and sympathetic. There are car salesman with a soul and they are at Headquarter Honda. The facilty is beautiful, comfortable, and clean. Oh big plus their service department is open Saturdays now. When all the others are sleeping. Thank You John, Royale, and Mark for your professionalism, patience, and coutesy Sincerely Edward and Jill Serviss More
by Radiateu2
Employees Worked With
John Bannon, Royale, Mark Wilson
