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Heiser Chevrolet

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.1
1,908 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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10200 W. Arthur Ave.

West Allis, WI

53227

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Showing 1,908 reviews

June 15, 2022

No price adjustments! The experience took only 3 hours start to finish. No pressure from the salesman (Dave) or the finance guy. Sorry I forgot your name. This is my More

by WDEVRIES812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Geboy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Dave was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

Helpful
June 13, 2022

Long waits A few rude service members Unkept promises of completion times Lied about not having part when previously said vehicle would be completed More

by Nnnnnmttttt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
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Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

Helpful
June 13, 2022

From the time I entered the service department they greeted me with a smile washed my car did the service work and set The adjustments for my seats great job More

by Schmidtj1940
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 13, 2022

Took my vehicle in with a check engine light on and when I picked up the car I had to turn around and take it back because they didn't fix the problem. I had to make a fuss so that they wouldn't charge me f More

by Nekernan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Shulta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark McCabe
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Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

Helpful
June 12, 2022

Megan was efficient and explained everything very thoroughly. Devon was outstanding as well regarding shocks. More

by J.anhalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon
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Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Devon and Megan. We look forward to working with you again in the future.

Helpful
June 10, 2022

Unprofessional, poor customer service, even the manger addressed with unprofessionally. Never going back to that location. More

by Cheney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience

Helpful
June 09, 2022

good good good good good good good good good good good good good love it More

by millertom214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
June 08, 2022

Sucks really bad disrespectful workers I haven't seen my car in 3 weeks Wednesday today actually never again will I use this service and Heiser Chevrolet to get my car repair More

by JOHNREDD608
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Shepard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Taft
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Zach Dahms
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Jun 09, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

Helpful 1
June 08, 2022

My long time salesman Mr. Willie Lemle was great again alone with the General Manage and excellent Financial person!! More

by RACHEL.MORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Lemle
Report | Print
Jun 09, 2022 -

Heiser Chevrolet responded

Rachel, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Willie was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

Helpful
June 07, 2022

Seamless car appointment. Mike really went above and beyond to take care of everything and anything More

by CSJJENN
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Jun 09, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
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