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Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,507 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,507 reviews

March 23, 2025

Great to work with. Fast service would use them again in the future for any new purchases More

by k9mpmradio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Rasmussen
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

We are so glad you find Heiser Chevrolet Cadillac to be fast and great to work with. We look forward to your next visit. Thank you for your business!

March 22, 2025

Very friendly and busy People need to make appointments instead of just showing up and expecting to be waited on by Cesar when they have a customer who had an appointment already Poor Cesar More

by bjgoeser
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We appreciate your 5 star review. Thank you for your business.

March 22, 2025

Friendly staff, took the time to find the car I wanted. Great turnaround from start to finish. More

by ppeters1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad you found Heiser Chevrolet Cadillac to be a pleasant experience. We want you to know that we appreciate your business. Congratulations on your car and happy driving!

March 22, 2025

Everything was satisfying, if anything else is needed, will be back. Thanks again nice job More

by mpkissi7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the positive review. We are glad you are satisfied with our service at Heiser Chevrolet Cadillac. We are here for you in the future for any vehicle or service needs. Thank you for your business!

March 22, 2025

Customer services skills are condescending and rude. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. More

by lbravatto
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan (manager )
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Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for sharing your feedback. We’re truly sorry to hear about your experience with our service. We understand how frustrating it must have been to deal with slow communication, lack of follow-up, and any misinformation you may have received. This is certainly not the level of service we strive for, and we apologize for falling short. We value your business and would appreciate the opportunity to discuss this further. Please feel free to reach out to us directly at bcrandall@heiser.com. We are committed to addressing your concerns and working to regain your trust. Thank you again for bringing this to our attention—we genuinely want to improve and provide you with the service you deserve. Brian Crandall General Manager bcrandall@heiser.com

March 22, 2025

Had a check engine light come active during the weekend. When I arrived the light had cleared, they hooked up to the truck and found no issues currently. They said if the light returns to just come in as qu More

by msachse04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad we were able to assist you! Thank you for your business.

March 22, 2025

Courteous, efficient, timely I think I covered it Don't know what more to say. I was very satisfied with the service More

by pkkaehne
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
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Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are delighted to hear that you are satisfied with your service. Thank you for your business!

March 22, 2025

Took a little longer for a oil change and tire rotation Everything else was good More

by shelleyschram1022
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
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Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

We apologize that your oil change and tire rotation took longer than you expected. We are glad to hear that you had an overall positive experience with us! We look forward to providing you with excellent service in the future. Thank you for choosing Heiser Chevrolet Cadillac in West Bend!

March 15, 2025

We were greeted in a friendly and professional manner. We were not pressured to make and immediate purchase. Great selection of vehicles that we were looking for. More

by joanw10158
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Przislicki
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Mar 17, 2025 -

Heiser Chevrolet of West Bend responded

Dear Joan, At Heiser, we never want our customers to feel pressured and we always strive for a hassle-free experience. We are so glad we were able to give you a positive experience at Heiser Chevrolet Cadillac. Congratulations on your new vehicle and happy driving!

March 14, 2025

I like this dealer and taking care of my car so nice. They so honest. More

by uklianthawng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your business. We appreciate your positive review of Heiser Cadillac. The Heiser Cadillac service team is here for any of your future service needs!

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