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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,788 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,788 reviews

January 03, 2021

I would highly recommend this service department. When I hit something in the road 2 hours from home, they checked my car immediately upon receiving it from the tow company! Thank you so much for your fast More

by Billie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Jakovec
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Jan 04, 2021 -

Heiser Ford Lincoln responded

Billie, thank you for your business, feedback and 5-star review! Have a wonderful day!

January 03, 2021

The friendliness and service was 5/5 stars. I got new tires, but they uncovered an issue with my thermometer, but were not pushy and they did not charge me for the diagnostic. Highly recommended! More

by Jeep GC MKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey, Service Team, Joseph Vicari Jr.
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Jan 04, 2021 -

Heiser Ford Lincoln responded

Thank you for your business, kind words and 5-star review! We are so happy we were able to help! Have a great day.

January 03, 2021

Overall the experience was fair. I was quoted one price and received something different at the time of payment. Promised a loaner got there could not locate my reservation. I have been a customer at this More

by Dmracks02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
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Jan 04, 2021 -

Heiser Ford Lincoln responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com directly so we can better understand what happened during your experience.

December 31, 2020

Hello the reason for this visit was a noise Then the price where all over the place. Then they couldn't get parts they quoted More

by dearin_c
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Jakovec
Report | Print
Jan 14, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com with any additional questions or concerns regarding your experience.

December 31, 2020

Recently in a accident and lost my car. They helped me get into something I love and fast! Staff is amazing and friendly! Pat is an amazing sales rep and Tim in finance is awesome! More

by TAMARA.OCASIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Robinson, Pat Cardinal
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Jan 04, 2021 -

Heiser Ford Lincoln responded

Tamara, thank you so much for your business, kind words and 5-star review! We are so happy you were able to find the perfect new vehicle. Welcome to the Heiser family! Have a great day.

December 30, 2020

My family and I have been buying cars from Heiser Ford for many many years. I always have a great experience and Hutch is my “go to”guy for finding exactly what I’m looking for. I always leave feeling com More

by ARNOLDRACHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer
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Dec 30, 2020 -

Heiser Ford Lincoln responded

Dear Rachael, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with Hutch and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

December 30, 2020

Personable. Attentive. Arrival at the sevice garage has significantly improved since my initial appointments. Originally I always felt invisible. Now the personel respond quickly whenever I pull in the g More

by ETHAYES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin, Service Team
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Dec 30, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with Mike and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 28, 2020

Great dealership, all the way from the sales to financing. They could not have been more helpful. We would definitely recommend Heiser Ford Lincoln to anyone!! More

by JSBUDDIES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer, Kristina Beck, Griff Dixon
Report | Print
Dec 28, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 28, 2020

The service was great! The staff was very welcoming and helpful. The sales assistant took great care of me while working on my deal. R More

by RON1102MOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak Krushas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Robinson
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Dec 30, 2020 -

Heiser Ford Lincoln responded

Dear Ron, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Zak and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

December 25, 2020

I like the employees, the service, the environment inside building this is the 5th Lincoln Continual that I have leased. And my Son Brandi Winfrey is one of the best New car salesmen at Hisser More

by Jan_hank@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey
Report | Print
Dec 28, 2020 -

Heiser Ford Lincoln responded

Dear Jan, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Brandi and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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