Heiser Ford Lincoln

Friendly Service The oil change and check-up was completed and when I got to the end of the drive, I turned the wipers on to deal with the rain. The passenger-side wi The oil change and check-up was completed and when I got to the end of the drive, I turned the wipers on to deal with the rain. The passenger-side wiper was torn for about 4 inches from the end. Maybe they just forgot to tell me. When I got home, I read the inspection report and was surprised to see that my wipers were "good." I called to ask about a new wiper. My calls went to voice-mail. When I did get a call, it was Hutch. He had been told that I wanted a trade-in estimate for my car. He not only gave me the estimate but also answered my question about replacement wipers when I asked. I returned to the shop, bought two new wipers and installed them. Still no response to my voice-mail questions. More

Preventive Maintenance for Winter-Driving Peace of Mind Heiser's "The Works" vehicle inspection, lube-oil-filter change, tire rotation provided this F-150 owner with peace of mind ahead of winter season. Heiser's "The Works" vehicle inspection, lube-oil-filter change, tire rotation provided this F-150 owner with peace of mind ahead of winter season. More

Great price, poor customer service We had an appointment to purchase our car. When we showed up (on time, and with our infant) we were sat down and waited for a full hour without being We had an appointment to purchase our car. When we showed up (on time, and with our infant) we were sat down and waited for a full hour without being checked in on before I checked in on my own. Turns out, our paperwork hadn’t been started, and wouldn’t be for a while. We left and came back later. Everything would have been fine if any of this had been communicated, but we were left alone with any updates. More

Exceedingly superb exeperience in purchasing a new vehicle! When I decided that it was time to purchase a new Ford Edge, I knew that it was John Hutchinson ("Hutch") that I would call. I had purchased my previ When I decided that it was time to purchase a new Ford Edge, I knew that it was John Hutchinson ("Hutch") that I would call. I had purchased my previous Edge from Hutch and my dad purchased two vehicles from him over the years as well. Four vehicles from one family exemplifies the trust that I have in Hutch, and the professionalism, knowledge, and respect that he provides. Plus, Hutch is just an all-around nice man! When I made my recent purchase, I was going through a sorrowful time personally, and Hutch helped me find the vehicle that I was looking for with the utmost of ease. Kristina Beck presented the requisite paperwork to me, explaining everything to perfection. I enjoyed working with Kristina immensely. I have worked in the customer service / medical care field for many years and treating everyone with dignity and respect is vitally important to me. Hutch, Kristina, and everyone that I dealt with at Heiser Ford succeeded to the utmost of my expectations. More

service my car was sitting in my garage without being driven for about six months . it needed all kinds of work. the car is a 2003so a lot of little things ne my car was sitting in my garage without being driven for about six months . it needed all kinds of work. the car is a 2003so a lot of little things needed to be taken care of. it took several days to get the car back and it still was not running right so I brought it back in. it now runs like a top. I did not get all the names that I worked with but they were all great to work with, More

Very simple. Terry Anderson is the best service consultant in the industry. He is very understanding of my needs and is very concerned for my satisfaction; which h Terry Anderson is the best service consultant in the industry. He is very understanding of my needs and is very concerned for my satisfaction; which he accomplishes every time. Great Dealer to work with. More

New Experience First time service for used car purchased in July was hoping service would be as good as with my previous Gm car.Service writer was very helpful with First time service for used car purchased in July was hoping service would be as good as with my previous Gm car.Service writer was very helpful with all my questions for being there the first time.My service was none timely and no issues very happy with the experience More

had tail pipe noise after exhaust replaced and got mequickly always been very honest, prompt etc. I do wish you guys weren't so busy so I could get in sooner, but I always plan ahead for appointments. Ruth B always been very honest, prompt etc. I do wish you guys weren't so busy so I could get in sooner, but I always plan ahead for appointments. Ruth Braden More

Leased new expedition I am a returning customer (4th vehicle in 21 years). The dealership is a warm and welcoming location. The facility's ambiance is outstanding. Most e I am a returning customer (4th vehicle in 21 years). The dealership is a warm and welcoming location. The facility's ambiance is outstanding. Most employees know me by face and/or name. They are always willing to go above and beyond to meet my needs and to save me money. The service department is the best (so hard working). Although I've only required tire and maintenance services (Built Ford Tough), their work has been impeccable. The sales and finance departments are extremely knowledgable and spent the necessary time to make sure I understood my vehicle and contract. I appreciate everyone's help. More