Heiser Ford Lincoln

Excellent customer service, Ontime job delivery. Detail and educative interaction. I surely must return for another oil change. Detail and educative interaction. I surely must return for another oil change. More

Clean fast friendly service. Went above and beyond to help you get the satisfaction you wanted. Went above and beyond to help you get the satisfaction you wanted. More

Underwhelming & dishonest My vehicle was scheduled to hv all tires and the front wheel well cover replaced. Tires & Parts had to be ordered. I didnt want to continue to drive w/spare so service person said all tires and the front wheel well cover replaced. Tires & Parts had to be ordered. I didnt want to continue to drive w/spare so service person said they wld arrange a loaner & call me back. I nvr got a callback But did get a call from concierge saying they delivered my truck to my home, it was initially supposed to be brought to my office if all repairs were done. I asked concierge to hv the service person call me, he nevr did. I had to call later the next day to inquire what happened. Pretty sure the excuse gvn wasnt true, but gv him benefit of the doubt & just took my truck to Uptown for the couple thousand in repairs. HOWEVER, WHOEVER WASHED DID AN AMAZING JOB! More

It was a fairly positive experience purchasing a used vehicle here. The sales person, JT, was knowledgeable, pleasant, and prompt on follow up vehicle here. The sales person, JT, was knowledgeable, pleasant, and prompt on follow up More

This was my first time having my new car serviced, and I had no real complaints. had no real complaints. More

No one ever returns phone calls or follows through one commitments The people were very friendly. commitments The people were very friendly. More

Excellent greatvdealer ship have bought cars ? ? for a long time with this dealership. Bob Gigl is an excellent person to deal with. David was great ? for a long time with this dealership. Bob Gigl is an excellent person to deal with. David was great More

Took my truck in to have work done, truck was there for almost 2weeks and was misquoted on the price of repairs,,,as of this day I'm still not sure what the actual problem is now tho...they did tell me tha almost 2weeks and was misquoted on the price of repairs,,,as of this day I'm still not sure what the actual problem is now tho...they did tell me that is was a number of thinks that it could be.. More

Great service. Great customer service. Very courteous. I couldn't ask for a better experience. Everyone was very helpful and informative. Great customer service. Very courteous. I couldn't ask for a better experience. Everyone was very helpful and informative. More

Everyone was friendly and helpful while we were there in person. However, I made it clear that I was leaving on a business trip and wanted the financing piece to be wrapped up quickly. Heiser just needed to person. However, I made it clear that I was leaving on a business trip and wanted the financing piece to be wrapped up quickly. Heiser just needed to send a form over to USAA. I tried calling in multiple times to check on it and could never get someone on the phone. After 4 days my wife drove 30 minutes to the dealership to find out Heiser had never submitted the form and I would need to wait another week for everything to process. They seem to be very understaffed and it is leading to poor customer service. Again, everyone is great in person, but if you have to follow up over the phone or the process is slightly more complicated than usual (usaa financing) expect long, frustrating delays. More