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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,786 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,786 reviews

March 28, 2024

It's been better in past years. Service has fallen off in the past few years. More

by DENISE.CALLAWAY
Recommend Dealer
No
Employees Worked With
Landon Hill, Landon Hill
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Mar 29, 2024 -

Heiser Ford Lincoln responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 28, 2024

I did not feel as though I was getting 5 star service outside of JT More

by lonnie1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire service team and drivers were extremely helpful gracious , Kreyshia White
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Mar 29, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

March 27, 2024

No Hutch is an excellent salesman who takes care of his customers long after the sale. More

by JON C
Recommend Dealer
Yes
Employees Worked With
Hutch
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Mar 27, 2024 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hutch met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 23, 2024

It was great. Alex made arrangement to pickup my vehicle from work and get everything done on time and drop it off at my home. More

by g_cmail
Recommend Dealer
Yes
Employees Worked With
Alex in the service department
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Mar 25, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Alex here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 23, 2024

Heiser has always been courteous and helpful! The dealership has maintained my 2008 Mustang for approximately 14 years. More

by lfoxmfox
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
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Mar 25, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 21, 2024

JT was super helpful, as was the rest of the staff. He showed me a few trucks and let me test drive the two I was interested in. Negotiating was quick and easy and I got a fair value for my trade in. More

by CROGA001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kreyshia White, Timothy Robinson, Richard Hodge
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Mar 21, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with JT and our team, and we look forward to working with you again. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

March 20, 2024

This purchase was probably the best experience I have ever had at any dealership ever. More

by bsbaby09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kreyshia White
Report | Print
Mar 21, 2024 -

Heiser Ford Lincoln responded

Thank you so much for choosing Heiser Ford Lincoln! Please let us know if we can be of any more assistance! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

March 19, 2024

Don't know Devin or Timothy. My only grip is the parking lot is quite crowded. More

by mich3349
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Heiser Ford Lincoln are glad to have you as a customer. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

March 16, 2024

After 3 weeks, my certified pre-owned vehicle showed ABS system fault. Had it fixed at a nearby Ford dealership. It was due to rust and debris on one of the tone rings - not a warranty issue per se, but sho More

by ae690
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles Przislicki, Kreyshia White
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Mar 19, 2024 -

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

March 15, 2024

Professional and experienced. Welcoming group of employees that answered all questions in a professional and competent manner. More

by LUVMAR3
Recommend Dealer
Yes
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Mar 16, 2024 -

Heiser Ford Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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