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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,787 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,787 reviews

March 06, 2024

This Dealership needs a complete overhaul. From Corporate all the way down to the bottom! The Customer Service is Horrible! The Management doesn't care and it trickles down to the employees. I More

by Eric Snowden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Landon Hill, Landon Hill
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Mar 09, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Eric, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 05, 2024

Custom service was great Job completed on time. Job well done I would recommend Heiser to my friend. More

by LINDALEMON945
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
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Mar 05, 2024 -

Heiser Ford Lincoln responded

Linda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 01, 2024

They are not professional. Misdiagnosed my wife's vehicle. They make appointments and cancel without giving you proper or any notice. This is after you've taken off work unpaid More

by antoniobrashear
Recommend Dealer
No
Employees Worked With
David Disch, David Disch
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Mar 04, 2024 -

Heiser Ford Lincoln responded

Antonio, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 29, 2024

Alsome great professional service and staff Clean environment from start to finish great experience tryouts with cars and lovely gifts More

by ross.theresa42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
( sales) Ralph Price and ( Financing) Kreyshia white
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Feb 29, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

February 29, 2024

Everyone was very helpful and we appreciated the service! We love our new to us vehicle. More

by FromOcon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kreyshia White
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Feb 29, 2024 -

Heiser Ford Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

February 29, 2024

Talked me into home service. Improperly installed the part and didn't test before they left. Transmission wouldn't shift into any gears the next morning causing me to miss work a More

by Lefcoa21
Recommend Dealer
No
Employees Worked With
Marco Villa, Marco Villa
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Mar 04, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 28, 2024

Friendly Forgot I was waiting for my vehicle Rectified situation Pulled off and had to come right back because signal light was out. More

by Patterson.johnnie
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
Report | Print
Jul 09, 2024 -

Heiser Ford Lincoln responded

Johnnie, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 28, 2024

It took a while but it was really good I am very pleased It was done right More

by KENNETHAUSTIN1950
Recommend Dealer
Yes
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Feb 28, 2024 -

Heiser Ford Lincoln responded

Kenneth, Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 27, 2024

The service department tried scam me into doing an alignment when it wasn't required or necessary. More

by POPEYE1117
Recommend Dealer
No
Employees Worked With
Landon Hill, Landon Hill
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Feb 28, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 27, 2024

They provided excellent customer service experience. They found out what the problems was and the car is running great. More

by GINGER420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Heiser Ford Lincoln responded

Ginger, Thank you for taking the time to share your thoughts on working with Alex and our team. We're glad to hear we delivered such a great experience! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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