Heiser Ford Lincoln

Service is not consistent. I sat waiting about six minutes before anyone assisted me and they were all standing around just talking. I sat waiting about six minutes before anyone assisted me and they were all standing around just talking. More

Absolute gentleman. Very professional, courteous, and personable. No games and he is a straight talker. Made the process seamless and almost effortless. Never pushy or o Very professional, courteous, and personable. No games and he is a straight talker. Made the process seamless and almost effortless. Never pushy or over bearing. I’m 42 years old and have purchased several cars but this was the best transaction by far. I hope to deal with him again next time. I wish every dealership was like Heiser Ford. More

Dealer notified me of an update and included at N/C and still got it done on time! still got it done on time! More

The service advisor was very professional and helpful with taking care of the necessary work and made sure I was able to get their shuttle driver to get me to my workplace promptly. with taking care of the necessary work and made sure I was able to get their shuttle driver to get me to my workplace promptly. More

I had a bad order today I went for the works in the guys told me he couldn't rotate the tires and clearly broken love but he didn't try to take the tire off so that was a bad experience for me thank you told me he couldn't rotate the tires and clearly broken love but he didn't try to take the tire off so that was a bad experience for me thank you More

I got good service. Got my tire checked also got it fixed ina few minutes Got my tire checked also got it fixed ina few minutes More

Been a loyal customer for over 25 years. Mercedes Taft is one of the best service advisors in the industry. Mercedes is sensitive to my expectations and knows what I need. Great experience Mercedes Taft is one of the best service advisors in the industry. Mercedes is sensitive to my expectations and knows what I need. Great experience every time. More

I have a new 2022 Edge and have problems with the touch pad. The car was in July 5th They had it for a week and then needed to get permission to order parts or a new touchscreen. Two weeks ago I called a pad. The car was in July 5th They had it for a week and then needed to get permission to order parts or a new touchscreen. Two weeks ago I called as I had not heard anything! Eventually got to talk to the parts manager who could not under stand why the part was not in. He said it would be reordered on a rush basis. It was supposed to be in last Thur or Fri. This morning I called and got put on hold for over 20 min so I called in again and talked to service and again got put on hold. "They will call when the part comes in" I am really tired of hearing Maryann, part of the ownership family's outgoing message and advertisng of their great service. More

Everyone was helpful and kind. The work was done well an in a helpful time period. The work was done well an in a helpful time period. More

Any time I need service I know that I can count on Heiser because of my past experiences. The service department is always cordial and treats me like I am the most important costumer that has come in for ser because of my past experiences. The service department is always cordial and treats me like I am the most important costumer that has come in for service More