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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,120 Reviews
Call Service Center (414) 228-5700

1,120 Reviews of Heiser Ford Lincoln - Service Center

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November 25, 2023

A great place treat u like family and great deal on car very profecional personal More

by ichipr76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, David Lopez, Marco Villa
Report | Print
Nov 26, 2023 -

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 24, 2023

The service guy was very patient and kind he was very nice he understood what I needed and what was going on with my car More

by elisemoore_65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Heiser Ford Lincoln responded

Elise, Thanks for sharing about your experience with Heiser Ford Lincoln. Alex and our team appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 24, 2023

Service is always quick and easy. I normally wait for the vehicle. Mostly oil changes. If the vehicle is as good as they say, then you shouldn’t need anything else. More

by scotman38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2023 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 24, 2023

My truck was in your shop for over a month. I had to call way too many times and stay on hold, listening to that awful commercial, way too long. I couldn’t get a straight answer on the status o More

by jmarcuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Nov 27, 2023 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 23, 2023

Excellent customer service from service team. I was in and out in less than 14 mins More

by EVANS.SHUNEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez, Marco Villa
Report | Print
Nov 24, 2023 -

Heiser Ford Lincoln responded

Shuneen, Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 22, 2023

Tony admitted he was new & was trying hard. Liked the waiting area. Clean place. Easy to check out More

by RUGGGERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Nov 24, 2023 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. Tony and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 22, 2023

They took good care my me any my vehicle. Stayed late to accommodate me too More

by MIKEFESTGE
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Nov 24, 2023 -

Heiser Ford Lincoln responded

Mike, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 20, 2023

Big improvement since I went to them last. Great follow up and carryover and even cleaned my car More

by ZOEVERKERKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Nov 21, 2023 -

Heiser Ford Lincoln responded

Zoe, Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 17, 2023

They were very professional. It was a recall appointment, on time and made sure I was taken care of. More

by barbdichter
Recommend Dealer
Yes
Report | Print
Nov 19, 2023 -

Heiser Ford Lincoln responded

Barb, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 17, 2023

I had a recall for check engine light comes on and off. takento the dealer and was told what the problem was.And I also check it .Now I have more codes on my car mote.then before I taken it to them.the.same More

by PAULAFRANKLIN57
Recommend Dealer
No
Employees Worked With
Lawrence Bledsoe
Report | Print
Nov 20, 2023 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Nov 21, 2023 -

PAULAFRANKLIN57 responded

I will be up there tomorrow .it's no reason my car should not have pass lEmmisson..I taken it 11/20/23 and it came back Rejected.check engine light came back.when i pick it up.Mr.Larwance was not trying to hear me.when i told me that the reason my car was up there.theni was him for a cpoie of the recall .And he told me he had to keep it..when took my car.I know i had one code and i had test it2days before i taken to yall.So yall need to fix my car or i'm taken u court .because i had problems with u guys before..I'm not happy at all.parts under falling off.under hood of my car..thank you Paulafranklin.

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