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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,477 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,477 reviews

March 14, 2024

Darrin was very helpful and patient with me while I made my decision on a be vehicle. He answered and questions and helped me get the deal where I wanted it to be. More

by ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Heiser Toyota responded

Ryan, Thank you so much for your wonderful review! We are thrilled that Darrin had the opportunity to provide you with great service. We thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 13, 2024

Friendly. Quick. Explained there service. Not pushy about other services available to me that day. More

by Janice H.
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Mar 13, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business, Janice, and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 13, 2024

Peter was helpful and considerate. My car was serviced well. My wait wasn't too long. More

by RUNMOMMY
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Mar 13, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Peter met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 13, 2024

He was very knowledgeable, kind courteous and helpful. I would recommend him exceptional sales person of the year. More

by Sheknox72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Mar 14, 2024 -

Heiser Toyota responded

We are very happy to hear Darrin and Colt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 13, 2024

Christine was amazing. She was extremely knowledgeable, and tried to make a hard situation work! More

by Shawn Runningen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shardai Flores
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Mar 13, 2024 -

Heiser Toyota responded

Thank you, Shawn, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 13, 2024

Found pretty significant damage that admittedly was missed at purchase (looked at car at night and picked up in the rain Damage wasnt noticeable until in the sun. Online pics look edited). Salesperson More

by Canwegetacallback
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lorri Aiono-Dimoff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Mar 17, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

Apr 02, 2024 -

Canwegetacallback responded

Weve been trying! Left a message, then you were on vacation, then we left another message.....not sure what else we can do... ( Also sent a private message and got no response to that either. ) We are now just paying nearly 3 grand to fix the problem ourselves. VERY DISSAPOINTED

March 13, 2024

I waited nearly 20 minutes before service advisor was even able to get me signed in. I have brought my truck in for the same problem twice and both times I left with the same problem (never fixed). Both More

by Dan
Recommend Dealer
No
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Mar 16, 2024 -

Heiser Toyota responded

Dan, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 12, 2024

Peter was super friendly and helpful. He squeezed us in for a last minute appointment and didn't make us feel like an inconvenience. Service was fast and we're super happy with the care w More

by sarahlina11
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Mar 12, 2024 -

Heiser Toyota responded

Thank you, Sarah, for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 12, 2024

Christine was very helpful and professional while making everything comfortable with great follow up; highly recommend More

by mfurby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with Christine and our team. We're glad to hear we delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 12, 2024

Everyone was friendly and polite. Knowledgeable and helpful. Any questions I had were answered. The place is clean and professional looking. More

by whitetiger7911
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff, Colt Grandstaff
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Jul 12, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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