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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,527 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,527 reviews

February 14, 2024

The servicemen are always very kind & helpful. I feel they are trustworthy- which is a rarity in a dealership. Honestly is always the best policy & if Heiser Toyota keeps that enforced there shoul More

by TLROGOWSKI
Recommend Dealer
Yes
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Feb 14, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

I travel from Oak Creek to get all my service on my cars. I am happy with the service & everyone is very pleasant. I always have Roger as my Salesman. He always makes time to answer any of my questions. More

by rjpaulson320
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 14, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Roger here at Heiser Toyota is always a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

Peter F explained need for replacement battery after analyzing diagnostic reports He was courteous and professional More

by RICHARDSTRODESR
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 14, 2024 -

Heiser Toyota responded

Thank you for the kind words for Peter and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

Helpful and knowledgeable Made sure we understood everything about the car If any questions we can contact him More

by rrgruss
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
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Jul 24, 2024 -

Heiser Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Chad can do to assist you, please do not hesitate to let us know. We are always happy to help! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 13, 2024

I worked with Rodger at Heiser Toyota to build my 2024 Camry TRD. Amazing service! Thanks to the whole team! More

by Nicktilley0323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Feb 13, 2024 -

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, and that Roger could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 13, 2024

Tom did not seem enthusiastic to serve me. While I don’t expect boisterous energy, “good morning” or “I’ll be with you in a moment” would be nice. I understand that it was busy but as my first More

by lchanlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas
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Feb 14, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 13, 2024

Tom was communicative and helpful. Even though he was understaffed And he was positive about his predicament More

by kurtenbach.kristie
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 13, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Heiser Toyota, Kristie, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 13, 2024

Maybe letter Ok Ok I like work with this dealership, service is very good Good job !!! More

by ASLANOV1
Recommend Dealer
Yes
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Feb 13, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 13, 2024

It took forever to buy wiper blades. Called ahead and was told go to parts with my coupon. Then was sent to service and had to wait a long time More

by mondawg21
Recommend Dealer
No
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Feb 15, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 13, 2024

An oil change and tire rotation should not take almost 2 hours. The car wash was also broken so I couldn't even use the complimentary wash either. Probably the worst dealership in the milwaukee area in term More

by LENGVANG09
Recommend Dealer
No
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Feb 15, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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