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Heiser Toyota

Milwaukee, WI

4.7
7,492 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,492 reviews

October 26, 2023

Outstanding service representative kept me well informed and discussed all my service options very thorough More

by PBEISKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel
Oct 27, 2023 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 26, 2023

Good Service especially Kevin Driebel,very professional, friendly that make you feel as well taken costumer. Will recommend friends. More

by LEUMAS42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel
Oct 27, 2023 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 26, 2023

Heiser Toyota is a great dealership! The people are very friendly and helpful and not pushy at all. I would definitely recommend them to people. More

by gbhale74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Millonzi
Oct 26, 2023 -

Heiser Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 26, 2023

Darrin was great to work with. I had a deal with deposit setup at Wilde Toyota and last minute they changed their mind on my outside financing, leaving me without the car I’ve been More

by munn3y
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Heiser Toyota responded

Here at Heiser Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Darrin and our team, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 26, 2023

Darrin was very patient with me and answered all of my questions. He was very knowledgeable about the features of my new vehicle and made sure I understood as well. I spent less than 2 hours with the de More

by Schweitzerbrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Heiser Toyota responded

Thank you for your business and this review. Congratulations on your new purchase! We're happy to hear that Darrin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 26, 2023

Please give Chad Corvert more sponsorship money for tires that hold air on the show room floor and a new BMRE electic golf cart. More

by kevin.lubner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Heiser Toyota responded

Thank you, Kevin, for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 25, 2023

I was helped so much better than Don Jacobs Toyota, best way to spend my day off of work More

by tishaboo29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

tishaboo29 responded

I appreciate Darrin sooo much he the only person that seen and spoke to me when i was just their for and appointment and by him speaking to me and helping me walked out wit a new suv and beyond happy !

Oct 25, 2023 -

Heiser Toyota responded

Thank you for sharing your experience with us. We truly appreciate your business and kind feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 25, 2023

I appreciate how quickly they were to respond and help me get my issue resolved. More

by katieheckel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure.
Oct 25, 2023 -

Heiser Toyota responded

Katie, thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 25, 2023

I’ve bought my Toyota Highlander in 5/2019 and have only ever had service done with Toyota. The last time I was in for routine oil change/tire rotation Peter brought out a long list of service recommendatio More

by Amrider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver for shuttle service was very nice
Oct 25, 2023 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 25, 2023

It was very fast and pleasant, this time. I would like to see what service is needed before I schedule appointment. More

by jbartelt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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