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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,534 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,534 reviews

June 16, 2023

This is the 6th vehicle we have purchased from Al at Heiser. Always a great experience. Everyone treats us like family. More

by scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Heiser Toyota responded

Scott, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 15, 2023

We had an amazing car buying experience with Darrin. He was so knowledgeable, helpful, and willing to go above and beyond to make sure all our questions were answered. We would highly recommend Heiser T More

by mheckman70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 15, 2023

The service advisors don’t seem to be very knowledgeable. Their drive seems to be up selling rather than serving the customer. If it wasn’t for the service manager, I would have rated them 1 star. More

by NEAL7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Heiser Toyota responded

Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 15, 2023

I called the dealership with a question about my vehicle. I was transferred to the service department, and I was disconnected. I called back, and again I was transferred to the service department. I spoke to More

by Kim
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2023 -

Heiser Toyota responded

Kim, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 14, 2023

Great dealership! Great deals! Great customer service! I Would definitely recommend to friends and family! More

by mckinneyjasmine501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 14, 2023

Great service in obtaining new 2013 Ford escape platinum hybrid 👌 Excellent service, good customer service 👍 More

by JOHNSON.DORIS21
Recommend Dealer
Yes
Employees Worked With
Blain Boudreau, General Manager
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Jun 14, 2023 -

JOHNSON.DORIS21 responded

It is a 2023 Ford escape hybrid platinum.

June 14, 2023

I have dealt with Heiser for 12? Years ... always had good service ...Roger is my guy I deal with👍🏻... Pat is also a good guy! More

by SKITCHF
Recommend Dealer
Yes
Employees Worked With
Ikr
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 14, 2023

Straight to the point and very helpful and friendly staff. Would come back again for sure More

by Jacksonk88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 14, 2023

Hieser is a clean dealer ship with friendly customer service. I do think that Toyota could give coupons for Oil change/ Tire rotation etc. I also see other dealer ships still providing 0% financing on More

by Jbechler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! I have sent your feedback to the appropriate department. We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 13, 2023

Al Hussein knows our needs very well. Service is also very good. We have recommended Heiser to others. More

by wlspartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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