Heiser Toyota

I have yet to have a pleasant experience with this dealership. From the day I ordered my brand new vehicle to the day I picked it up. Every encounter since then has been subpar. The staff that work th dealership. From the day I ordered my brand new vehicle to the day I picked it up. Every encounter since then has been subpar. The staff that work there are just unkind and borderline unprofessional. They are not inviting or welcoming and do not make me feel important as a customer. The sad part is my husband bought a Toyota truck at another dealership across town. He receives gold star service every time he goes there. When I get my last oil change on my Toyota service package, I will not be returning to this location. I’m trading this car in and purchasing from another dealership across town. 10 years ago when I bought my first Toyota, I bought it Heiser. The service was top-notch. it is now nothing more than a business transaction. No customer service not even a kind word. More

The staff was very friendly and professional. The waiting area was well lit with comfortable chairs. Nice clean bathrooms. The waiting area was well lit with comfortable chairs. Nice clean bathrooms. More

Easy to work with, and very efficient. Jorgo was very knowledgeable about the different options Jorgo was very knowledgeable about the different options More

I am dissatisfied because I have reached out several times to Colt regarding him obtaining the service record regarding the poor brakes that are currently on my vehicle that he promised to look into and times to Colt regarding him obtaining the service record regarding the poor brakes that are currently on my vehicle that he promised to look into and I have gotten no responses. I feel that he purposely waited until the three days passed so I could not return the vehicle if that is what I wanted to do. More

The whole experience was great. All of my questions were answered. And the explanation of everything on the vehicle was great. All of my questions were answered. And the explanation of everything on the vehicle was great. More

Kept it 2 days and drove it 20 miles. Issue every day for the last 4 months but claims to not have felt it. Sure, 20 whole miles. Issue every day for the last 4 months but claims to not have felt it. Sure, 20 whole miles. More

I spoke with 3 different representatives within the service department and they mansplaines why I needed certain things done to my car even though I had already told them no and my reasoning. I will no service department and they mansplaines why I needed certain things done to my car even though I had already told them no and my reasoning. I will not be coming back because they were not respectful and seemed as though they were just trying to make a sale. In addition I waited over 2 hours for an oil change which I think is a little excessive. More

Seemed lazy. Wasn't informatic of the services and charges we were getting charged for. He was not clear of the services, and we ended up paying more than what he Wasn't informatic of the services and charges we were getting charged for. He was not clear of the services, and we ended up paying more than what he mentioned. These secret charges/extra fees should've been mentioned over the phone, and he never once said or confirmed anything until services were already done. I would not come back to him anymore. Horrible customer services. More

We love Heiser! My husband said they had cars coming and going and everything was organized. He talked with our salesman James while waiting and then got our car was My husband said they had cars coming and going and everything was organized. He talked with our salesman James while waiting and then got our car washed! More

Always recommending more services that should be done without pressure. I’d like to think they are honest recommendations without pressure. I’d like to think they are honest recommendations More