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Heiser Toyota

Milwaukee, WI

4.7
7,489 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,489 reviews

April 20, 2023

Clean comfortable stylish tv coffee soda good understanding of what was going on with car More

by MCCLARTYPHYLLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 20, 2023

1 st oil change was completed & lift gate issues were resolved! Another happy Toyota customer More

by HOLMESTEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 04, 2023 -

HOLMESTEE responded

See you again in 5000 miles!

April 20, 2023

Such a great place to purchase a vehicle everyone was polite and kind. I just had a great overall experience. More

by tatapowells
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 19, 2023

Completely happy with with the Heiser team and will go there again when we’re in the market for another car. More

by garymgruel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 18, 2023

I was lied to about $1,500 diamond coating on van. They claimed it took only 20 minutes to apply inside and out. It's not possible. It takes several hours to apply coating to the outside, including th More

by SUSIEANNO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pat Pomeranz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
Apr 19, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

April 18, 2023

Had an excellent experience with Darrin from the first time we stepped in the door. We knew which vehicle we were interested in, and he quickly got the vehicle pulled up front for us to test drive. A few More

by Jake C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 18, 2023

Overall Heiser was good to work with. My discussions started online and went well. The only issue was upon my arrive I asked for the gentleman I was working with via email. The front de More

by tjohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

April 17, 2023

We had the rare experience of a truly pleasurable experience buying a car. Al was knowledgeable and truly wanted to help us, and he did help us with kindness and without that pressure that some deal More

by karen.g.fitch
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 17, 2023

The person rotating my tires screwed up my car. Now I've had to leave my car with them and receive a dirty loaner. I am not sure I can trust their service department when they fail at the basic More

by JNOVAK115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Carlson
Apr 19, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

April 17, 2023

It’s something is not about the dealership it’s about Toyota. I bought a new car and it’s not working and getting charge for it. More

by MOSTAFANASER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
Apr 19, 2023 -

Heiser Toyota responded

Dear valued customer, Please contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand the problems your having.

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