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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,549 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,549 reviews

March 23, 2023

Brought my car in for an oil change. Was told to allow 90 minutes because they were short staffed. I was told 3 times “it’ll just be a couple more minutes”. After 2+ hours I had to firml More

by Mels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name
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Mar 29, 2023 -

Heiser Toyota responded

Mels, thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. Please reach out directly to our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand your experience. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

March 23, 2023

Good customer service skills. Very knowledgeable Re: Toyota and good instructions given. Aisha and colleague clear in explaining all options. Very helpful. More

by Vee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
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Mar 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 22, 2023

Had to return a few days after my oil change due to oil leaking from my vehicle. Now I have oil stains on driveway and loss of hours at work to get this issue corrected. More

by BISHOP1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who actually worked on my vehicle. The person that checked me in had the issue addressed asap though
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Mar 29, 2023 -

Heiser Toyota responded

Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk so we can better understand what happened during your experience. You can reach him at 414-586-7134 or by email at jkuckuk@heiser.com. Have a great day.

March 21, 2023

I have been using your service for over 20 years. I think that speaks volumes about the quality of your service. More

by ASLANOV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic
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Mar 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience and for your many years of business with the Heiser team. We greatly appreciate you and look forward to seeing you again in the future. Happy driving!

March 21, 2023

Great service. The staff keeps me inform about my vehicle's condition and suugestions on future repairs. Thank you. More

by YENGVNNCR_TOYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas (great job).
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Mar 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 21, 2023

Things took longer than they said but they were busy. But everything was done well Thanks More

by dsmlandscapes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Patnode
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Apr 03, 2023 -

Heiser Toyota responded

Dear valued customer, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. I have sent your feedback to the General Manager in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

March 20, 2023

Everyone was great! Christine was super friendly and Chad won my business. Colt was a reassuring presence at closing. Keep Rocking Hieser Toyota! More

by JDETTLAFF15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Micalauski, Colt Grandstaff
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Mar 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 19, 2023

Typically a confusing service center. If it wasn’t for Tom, I would never know what’s going on. Thanks Tom. More

by SPORTSGURL1574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Lowther
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Mar 20, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 18, 2023

Everyone at Heiser is so helpful with every aspect of our purchase. Roger has helped us with several car purchases and has made it very smooth on every one. Thank you Heiser! More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Kent
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Mar 20, 2023 -

Heiser Toyota responded

Chris, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 18, 2023

A scheduled oil change should not take 2 hours! The serviceman was nice but we will not be back due to the ridiculously long wait time. More

by KATEREINKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas
Report | Print
Mar 20, 2023 -

Heiser Toyota responded

Dear valued customer, thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and we ask you give us another chance again in the future. Thanks and have a great day!

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