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Heiser Toyota

Milwaukee, WI

4.7
7,493 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,493 reviews

December 16, 2022

I know I signed up to have tires rotated with oil changes but I just bought brand new tires 2 months ago because the original ones were not any good. So I told them do not rotate my tires and the guy said th More

by MEGAPRNZES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Dec 20, 2022 -

Heiser Toyota responded

Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

December 16, 2022

Absolutely a pleasure to deal with Pat and Roger at Heiser! They made the process a very quick and easy! More

by Michaelheerey
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Pat and Roger were able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 15, 2022

Great service, they got me in and I was done under the time frame they promised. Thanks Heiser ! More

by CLINT.KIELER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 16, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 15, 2022

Darrin is the best car salesperson I’ve worked with. He has a no-pressure style and is a pleasure to speak with. He also is extremely knowledgeable about the vehicles, warranties, and the sales process. More

by la4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
Dec 16, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Darrin was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 15, 2022

I had an oil change for my Toyota Siena. Everything was done very efficiently and it took less than 45 minutes. More

by JORGEMIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Dec 16, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 14, 2022

Al and Heiser Toyota have been a pleasure to work with. Even with manufacturing delays being how they are, Al and the Heiser staff have made buying our Rav4 hybrid a positive experience. Al is not only kno More

by Melanie.rendon.stake
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
Dec 16, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 10, 2022

Great place! Great customer service. They treated us like we were the only customers there More

by Milwjessie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Dec 16, 2022 -

Milwjessie responded

Thanks, Darrin Henry and Heiser Toyota...

December 09, 2022

Heiser dealership offers excellent customer service. . we loved the idea of ordering our vehicle online and not having to go to the dealer until pick up of our new SUV.. Easy process and would highly rec More

by MKGAWRONSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 09, 2022

I have always had quick and thorough care of my Prius at Heiser Toyota. Repairs have been completed in a timely manner and I was kept informed of progress as I waited. More

by Trucker Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Dec 09, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 09, 2022

Greetings, The service I had was very professional, especially from my main point of contact, Kevin. He did a wonderful job at keeping me updated throughout the maintenance of my vehicle. However, I do More

by :Abdirahman-ali: Mohamed.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel
Dec 16, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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