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Heiser Toyota
Milwaukee, WI
8,206 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,206 reviews
May 06, 2020
Clean , friendly , and honest. A great place to go to buy a car or get service done. The free car wash is also a plus! a car or get service done. The free car wash is also a plus! More
by PAULG6
Verified CustomerEmployees Worked With
May 06, 2020
Heat shield replacement and license plate renewal inspection I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be d I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be done in my appointment time. I was pleased that it did not take very long to complete. I have a concern about Heiser following the CDC guidelines to keep customers safe during the Corona virus pandemic. I saw a few technicians using masks. Vincent went to my vehicle to get mileage information and entered it without a mask and without gloves. I make sure my vehicle is clean and disinfected. When I was paying my bill the woman who was taking care of my payment sneezed outright. I cannot remember her name. She did not sneeze into her elbow or arm or hand. She just let it go. She did apologize. She was not wearing a mask. Thankfully I had my own mask on that covered my face. Hopefully it provided some protection. I am a senior. I am wondering why you are not requiring your employees to follow guidelines to prevent the transmission of Covid 19 to customers? Especially those at the service desk and front desk. Remember some people are asymptomatic and have no idea they are carriers of the virus. I know that you are working on cars and it's a dirty job but front line employees should be using masks and gloves when they enter a persons vehicle. Masks should be used when a person is dealing with the individual who takes care of payment. Please review your protocol regarding proper PPE. The vehicles that you work on are the customers personal property. The customer should feel safe. Otherwise everything was fine. Thank you. More
by C-PFUSEK
Employees Worked With
Other Employees :
I do not recall the name of the woman who checked me out. I was feeling uncomfortable about no one having masks and the fact that she did sneeze at me. I am grateful that she apologized but she needed to cover her sneeze just like you cover your cough.
May 06, 2020
I can’t thank Heiser enough for the service after the sale! Chad was amazing at taking care of our family and we WILL be back next fall when we add a driver. It is nice to find a sales team you can TRU sale! Chad was amazing at taking care of our family and we WILL be back next fall when we add a driver. It is nice to find a sales team you can TRUST to help even after the ink dries! More
by CINDYRAIMER
May 05, 2020
New car purchase Al was a pleasure to work with. He was very patient with me. He earned his money working with me. See you in 5000 miles. Al was a pleasure to work with. He was very patient with me. He earned his money working with me. See you in 5000 miles. More
by irishshawnl
Employees Worked With
Other Employees :
Goran was also pleasant to speak with. Good luck with the new baby!
May 05, 2020
Unsatisfactory I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle and there is a noise at the rear end of this truck. I have an extended warranty plan on my truck and it appears that this is a waste of my money spending extra dollars on my car which is not helping me at all. I feel that the technicians did a poor job and the manager -Vincent did not do anything to further assist in this matter. I have bought my previous vehicle from Toyota but have not never experience such poor service. More
by MarvinHarmon
Employees Worked With
May 05, 2020
My service was quick and efficient, I’m not sure what the gentleman’s name was that checked me in but he was gave great customer service. The gentleman highlighted in this survey is not the one who checked m gentleman’s name was that checked me in but he was gave great customer service. The gentleman highlighted in this survey is not the one who checked me in. More
by RUBYSLIPPERS90
Employees Worked With
Not sure what his name was
May 05, 2020
THIEVES and LIARS..... I will have to go out of my way to take it up with WI DMV. I am happy I was not deceived with quality of used car I purchased although I was charged 3K more than the advertised sticke take it up with WI DMV. I am happy I was not deceived with quality of used car I purchased although I was charged 3K more than the advertised sticker on the window. More
by RHONDAPLEDGER
Employees Worked With
May 04, 2020
Al was amazing! He is very informative and very helpful! Great experience!! He explained more about my new Rav4 then any other salesman at a Deslership has ever explained before! And I appreciated it!!! Great experience!! He explained more about my new Rav4 then any other salesman at a Deslership has ever explained before! And I appreciated it!!! More
by Kdecker925
May 01, 2020
Very enjoyable experience purchasing our vehicle. Alex was very friendly, informative and was willing to help us in anyway. I would recommend Heiser to anyone looking to buy a vehicle was very friendly, informative and was willing to help us in anyway. I would recommend Heiser to anyone looking to buy a vehicle More
by BRETTBILLE
May 01, 2020
Thank you We were treated very well and everyone was kind and respectful of the virus concerns. The service and communication are appreciated. Thanks again for We were treated very well and everyone was kind and respectful of the virus concerns. The service and communication are appreciated. Thanks again for helping us keep both vehicles in great shape. More
by HOWARDPBROWN
