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Heiser Toyota
Milwaukee, WI
8,350 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,350 reviews
June 04, 2020
good experience After talking to 2 different salesmen, who promised to call me back and never did, we met James Hicks. He is outstanding. He is very knowledgeable and After talking to 2 different salesmen, who promised to call me back and never did, we met James Hicks. He is outstanding. He is very knowledgeable and could explain anything that we ask about. I would recommend him to anyone looking for a car. We have always been very satisfied with Heiser's service department. More
by WINKNAC
Verified Customer
June 04, 2020
Friendly staff. Tria Lee went above and beyond to help with my recent car purchase. Clean facilities. I was impressed by this dealership's commitment to customer safety by following public health guidelin with my recent car purchase. Clean facilities. I was impressed by this dealership's commitment to customer safety by following public health guidelines. More
by HK
Employees Worked With
Tria Lee, Trevor Tucek
June 04, 2020
Al Makes it Happen! Al Hussain is an excellent salesperson. He was very personable, fast to respond, followed through on everything. Despite a power outage at the deale Al Hussain is an excellent salesperson. He was very personable, fast to respond, followed through on everything. Despite a power outage at the dealership (that was beyond their control), Al and the Heiser Team took great care of me. I'll go back there again for future vehicles. More
by Rod
Employees Worked With
June 04, 2020
The service was good. Everyone is professional. The work The service was good. Everyone is professional. The work was completed on time. My recommendation would be to change your survey. I am much more lik The service was good. Everyone is professional. The work was completed on time. My recommendation would be to change your survey. I am much more likely to take a 5-10 question survey . Don’t like to have to write at least 25 words. More
by KERRIVANCE1
Employees Worked With
Do not know persons name
June 04, 2020
Quick and easy car buying The whole process was as seamless as I could have hoped for. Everyone I spoke with was friendly, professional. The facility was clean and well-adapted The whole process was as seamless as I could have hoped for. Everyone I spoke with was friendly, professional. The facility was clean and well-adapted for Covid. I'd buy from them again! More
by mazda87
June 02, 2020
Loved the selection of vehicles with the amenities I was looking for... very easy and enjoyable buying experience. Was able to do everything over email and text and vehicle was ready same day. Love my new looking for... very easy and enjoyable buying experience. Was able to do everything over email and text and vehicle was ready same day. Love my new RAV4 and family member bought a vehicle the next week from Heiser Toyota too! 😊👍 More
by AMore
Employees Worked With
May 31, 2020
NICE JOB HAD A GOOD TIME PURCHASING THE VEHICLE. WISH THE COVID-19 WASN'T AROUND SO i COULD EXPERIENCE A BETTER TIME. HAVE A GREAT DAY. HAD A GOOD TIME PURCHASING THE VEHICLE. WISH THE COVID-19 WASN'T AROUND SO i COULD EXPERIENCE A BETTER TIME. HAVE A GREAT DAY. More
by joerunner
May 30, 2020
Servcie Deficiencies One of my fleet trucks was in for brake service three weeks ago and just last week the brake actuator pump had to be replaced for $3,000. Why wasn't One of my fleet trucks was in for brake service three weeks ago and just last week the brake actuator pump had to be replaced for $3,000. Why wasn't that caught three weeks ago? This isn't the first time a major repair was required shortly after service. We will be taking our trucks else where for service in the future. More
by JHUNT7
Employees Worked With
Bob Arciszewski
May 30, 2020
Great service - making sure our car was repaired!! Went above and beyond to help us, especially during this difficult time of pandemic! Thank you Toyota! above and beyond to help us, especially during this difficult time of pandemic! Thank you Toyota! More
by rianoje
Employees Worked With
May 30, 2020
Great response and fast. Very friendly group of people to work with. Process went quick. Car that we inquire about was not present and a different car was located for us immediately. I recommend going to work with. Process went quick. Car that we inquire about was not present and a different car was located for us immediately. I recommend going to Heiser. This is the 3rd car that we purchase with Al. More
by Pyher80
Employees Worked With
