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Heiser Toyota

Milwaukee, WI

4.7
8,323 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,323 reviews

May 20, 2020

They got my vehicle in on time. They got it done quicker than the hour they told me it would take. They kept the car clean during the service More

by beth.miers
Recommend Dealer
Yes
Employees Worked With
Chue Lee
May 21, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for sharing your positive feedback about our team's customer service! We appreciate the opportunity to earn your service business and hope to see you soon!

May 20, 2020

Grease Job I have been coming there for over 10 years. Was told it would take 45 minutes. They were done in 30 minutes. Everyone there were nice. More

by MLHOEPNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee
May 20, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your positive comments about your service experience. We appreciate that you choose Heiser for your vehicle needs! Sincerely, Heiser Automotive

May 20, 2020

Joe was great. He called with recommendations needed for my vehicle. He also arranged for me to be dropped off at home. The drivers were also very nice who dropped me off at my house and picked me up. More

by dkurzrn
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben and Shawn? Drivers were very nice
May 20, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your positive comments about your service experience. We appreciate that you choose Heiser for your vehicle needs! Sincerely, Heiser Automotive

May 20, 2020

5k miles check up, airbag recall replacement & tire rotation Excellent service and fast. The place is neat and close to my house. The appontment scheduled was prompt and they text message and emailed me to remi More

by franz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your positive comments about your service experience. We appreciate that you choose Heiser for your vehicle needs! Sincerely, Heiser Automotive

May 20, 2020

Service excellent! Customer service: needs improvement! Didn’t feel welcome. I thought the cashier had a really nasty attitude. It would probably be a good idea for people in the service department to greet More

by FOLEY39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry to hear you were unhappy with the customer service during a recent visit. Can you please private message us your contact information so our service department manager can call you and learn more about concerns and address them? Thank you

May 19, 2020

New car purchase This is our 5th car purchased from this dealer reason we come back because they treat us fair and give us a good deal upfront. The last two deals have More

by ircfn1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe the service manager , Kevin Garski, Chue Lee
May 20, 2020 -

Heiser Toyota responded

Thank you very much for your positive feedback of your purchase experience. We appreciate the opportunity to earn your business! Heiser Toyota

May 19, 2020

All personal contacts were courteous and informative. Work was completed promptly and satisfactorily. Best of all, the lock actuator that needed to be replaced was covered by the extended warranty I purc More

by RRIPPLE
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
May 19, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your positive comments about your service experience. We appreciate that you choose Heiser for your vehicle needs! Sincerely, Heiser Automotive

May 19, 2020

Leased a vehicle and Roger was attentive Professional Leased a vehicle and Roger was attentive Professional and friendly. Everyone was professional informative and used social distancing with mask. Happ More

by mrskg1
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Calmes
May 20, 2020 -

Heiser Toyota responded

Thank you very much for your positive feedback of your purchase experience with our staff member Roger! We appreciate the opportunity to earn your business and hope to see you soon. Heiser Toyota

May 18, 2020

My salesman Tria Lee got me into the car I really wanted. Heiser Toyota worked with me and made sure that I was really satisfied with my purchase. More

by TANYAGRIFFIN55
Recommend Dealer
Yes
Employees Worked With
Tria Lee
May 19, 2020 -

Heiser Toyota responded

Dear Tanya, Thank you very much for your positive feedback of your purchase experience. We appreciate the opportunity to earn your business! Heiser Toyota

May 18, 2020

How long does it take to get my registration from the state. I bought my car in early March and haven’t received it yet More

by BARRETTE.SARAH
Recommend Dealer
Yes
Employees Worked With
Bill Lawrence
May 19, 2020 -

Heiser Toyota responded

Hi Sarah, Our management team will reach out to you today. Thank you! Heiser Automotive

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