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Heiser Toyota

Milwaukee, WI

4.7
7,898 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,898 reviews

December 08, 2019

Great and friendly service They gave me a good price on my purchase, were great at communicating and everyone was very friendly. They made sure I was satisfied each step of the More

by DJJOHNSTON74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Lawrence, Trevor Tucek
Dec 09, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Bill and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 08, 2019

100,00 Service When I came in for my appointment scheduled at 12:30, there were a few customers waiting to be serviced, so I waited for about 25 minutes. Bob Arcisze More

by loreanjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Dec 09, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 06, 2019

Why so long for an oil change? When we checked in, which took unreasonably long considering there was no line, we were told it would be about an hour and fifteen minutes - for an oi More

by madtownbadger32
Recommend Dealer
No
Employees Worked With
Dec 16, 2019 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry you did not receive as fast a service as you expected. Can you please private message us your contact information so that our service director can reach out to you? Thank you

December 06, 2019

Easy, Professional and Courteous They make buying a car less stressful. They are willing to work with you to make your experience positive. I would recommend them to others. More

by DPOLITE411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Dec 09, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 06, 2019

experience. We were shuttled back and forth from the appointment. Very nice. Nice friendly staff. Minimal time checking in. Four new tires put on, lube and oil More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
Dec 09, 2019 -

Heiser Toyota responded

Dear Mary, Thank you for the kind words! We are thrilled to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 06, 2019

Heiser Toyota Great great location great service great parts department great sales department and great staff I will highly recommend best dealership to anybody ou More

by MAILAYAH05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chue Lee
Dec 09, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 06, 2019

Excellent Customer Service. Our sales person was excellent and help us get the best deal that he could. We did not feel pressured and got the car we wanted at a good price. More

by MRSFRAFJORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tria Lee
Dec 09, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Tria and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 06, 2019

AWESOME They are professional pleasant and go out of their way to help. Each time i go there they great you at the door i have never had to wait long for anyt More

by THARDAWAY62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chue Lee, Bob Arciszewski
Dec 09, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 06, 2019

Excellent service and care! Heiser has been my go-to dealership for years! Top-notch customer service and friendliness! Toyotas are, by far, the best deal out there for quality More

by RSD61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Heatherly
Dec 09, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 06, 2019

Service was average Service was okay. All items needed were taken care of. The car wasnt washed- I was just given a wash code to do it myself. More

by DOCTORSTARLETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee
Dec 09, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the feedback, we sincerely apologize for the inconvenience. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for choosing Heiser and we hope to see you again soon!

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