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Heiser Toyota

Milwaukee, WI

4.7
7,963 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,963 reviews

December 28, 2019

Best car buying experience! I would recommend Heiser Toyota to anyone I know looking for a Toyota. They made buying seem effortless! Are sales person James Hicks knew his produ More

by Jackieavisser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man that did our finance was a 10 out of 10 and so was the manager of the dealership!
Dec 30, 2019 -

Heiser Toyota responded

Dear Jackie, Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a great experience with James and the team. Thank you for choosing Heiser Toyota, we greatly appreciate your business. Enjoy your new ride!

December 28, 2019

Keep you money Every time I go to this place it’s always an issue. I do not care to waste my time on this review and explain the situation. I will not return to this More

by PWILLIAMS82390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chue Lee
Dec 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, We are genuinely sorry you were unhappy with your service experience. Could you private message us your contact information so that our service manager can call you to learn more about your concerns and how we felt short with you? Thank you, Heiser Toyota

December 26, 2019

below average Asked to have rear wiperblade reolaced with initial service of oilchange + tire rotation, an hour later they're tellin me the rear blade is bad asking More

by DECKERT96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont have list me, no pc at home.
Dec 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, We are sorry you were unhappy with the communication from our staff. Could you private message us your contact information so that our service manager can call you to learn more about your concerns? Thank you, Heiser Toyota

December 26, 2019

Al was very educational and friendly he made sure we were comfortable with our new purchase. We love our new vehicle and the deal we got on it! Thanks, Al. More

by Kellyan15
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Heiser Toyota responded

Dear Kelly, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Al and the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Glad you're enjoying your new ride!

December 25, 2019

Took the car out to check the problems I was having. All staff are friendly and helpful. They take personal interest in you. Facility very clean. All staff will ask if you are being taken care of. I More

by DSRAAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lawrence
Dec 26, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the 5-star review! We are pleased to hear that you had a great experience with us. We're happy to have you as a member of the Heiser family of owners and we hope to see you again soon. Happy driving!

December 25, 2019

Jorgo My salesman Jorgo was great and it was a very easy process to buy my truck from Heiser. I would recommend this dealership to anyone looking for a vehi More

by SamP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Heiser Toyota responded

Dear Sam, Thank you for taking the time to share your experience! We are pleased to hear that you had a great experience with Jorgo and the team at Heiser Toyota. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

December 24, 2019

30000 MILE SERVICE Very prompt and courteous. Staff was outstanding and helpful. Excellent waiting area to be productive while you wait. I would definitely recommend thi More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Heatherly
Dec 26, 2019 -

Heiser Toyota responded

Dear Dave, Thank you for the 5-star review! We are pleased to hear that you had a great experience with us and enjoyed our customer lounge. Thank you for choosing Heiser Toyota, we hope to see you again soon. Happy driving!

December 23, 2019

Excellent Customer Service! Best dealership experience I have had to date. Very accommodating to us from the start and through the process of purchasing a vehicle. No waiting and More

by ZORRO4647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Lawrence
Dec 23, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to share your experience with us! We are so happy to hear that you've continued to have a great experience with the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 21, 2019

Awesome and helpful people! Great interactions between customers and employees. Helps the customer understand what car they are getting. Make sure we understand how the car funct More

by RICHIEHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Business advisor , Bill Lawrence
Dec 23, 2019 -

Heiser Toyota responded

Dear valued Customer, Thank you for the great review! We are pleased to hear that you had a 5-star experience with Bill and the Heiser Toyota team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 21, 2019

Service Customers service was greate. A waiting area was cleaned and friendly. However the lightning in back area (coffee section) is to bright for laptop an More

by sombath002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee, Dana Schilz, Amy Bobber
Dec 23, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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