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Heiser Toyota

Milwaukee, WI

4.7
7,941 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,941 reviews

December 19, 2019

Service appointment I have dealt with Heiser for 46 years. If I wasn't a happy client, I wouldn't return. Everything was great, but . . . I FIND THESE SURVEYS EXTREMEL More

by JEFF Wasserman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
Dec 19, 2019 -

Heiser Toyota responded

Dear Jeff, Thank you for the kind words! We are so happy to hear that you've continued to have a great experience with us over the past 46 years. We greatly appreciate your business and look forward to seeing you again next time. Happy driving!

December 19, 2019

Great service. I am always more than satisfied with Heiser Toyota . Always excellent. It is always easy to schedule service there and everyone is so friendly and hel More

by xleotjmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chue Lee, Dana Schilz, Bob Arciszewski, Amy Bobber
Dec 19, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you continue to have a great experience with us. Thank you for choosing Heiser Toyota, we look forward to seeing you again next time!

December 18, 2019

Great experience!! Great service. Roger was helpful and a pleasure to work with. The gentleman that did the closing was really nice and explained everything and answere More

by Ckanehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you had a great experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 18, 2019

New Highlander It was a pleasure working with everyone at Heiser! Shahat and Jorgo were awesome - patient, knowledgable, and the perfect guys to walk us through the More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Jorgo, Shahat and the Heiser team. We greatly appreciate your business and look forward to seeing you again next time. Enjoy your new ride!

December 18, 2019

Brought a Highlander Tria lee is a very helpful person. We don’t know much about cars and he help us by translating Hmong for us and helped us understand the car that we p More

by lilypajzoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tria Lee
Dec 18, 2019 -

Heiser Toyota responded

Dear Lily, Thank you for the kind words! We are so happy to hear that you had a great experience with us and that Tria was able to help you out. Thank you for choosing Heiser Toyota and we hope to see you again soon. Enjoy your new Highlander!

December 18, 2019

Great experience Did the warranty work needed and oil change. No hassles with a loaner vehicle. Great experience had done very quick. Just over a day. Very happy with More

by RAV4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Schilz, Bob Arciszewski
Dec 18, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you had a great experience with Heiser Toyota and our service department. We greatly appreciate your business and look forward to seeing you again in the future.

December 18, 2019

Unprofessional Manager The Service person that checked me in and the one that brought me the paperwork and details on my car were very helpful - 5 stars. The Manager in the More

by hood0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I aplogize - I do not remember the name of the person who checked me in or that brought me my paperwork.
Dec 23, 2019 -

Heiser Toyota responded

Dear valued Customer, We just wanted to touch base to ensure you were called to discuss your concerns with our service director and are satisfied with a resolution. Please reach out if we can be of further assistance. Sincerely, Heiser Automotive

December 17, 2019

Great experience Dana was a very nice making sure that my concern about my car was well explain to the people in charge to check it. The oil change was good, they cha More

by MEMYYJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
Dec 18, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for sharing your experience with us! We are happy to hear that you had a great experience with Dana. Thank you for choosing Heiser Toyota and we look forward to seeing you again in the future. Happy driving!

December 17, 2019

got done quicker than expected I got an oil change and tire rotation and tire with a Woodman's coupon. Customer service was very friendly. service was quick and I appreciated the More

by SCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Heiser Toyota responded

Dear Scott, Thank you for the kind words! We are pleased to hear that you had a great experience with us and enjoyed our customer lounge. Thank you for choosing Heiser Toyota, we look forward to seeing you again in the future.

December 16, 2019

Good service My car was purchased and serviced at this location since. I’ve no complaints. I liked that they were conscientious about doing necessary replacements More

by WIFARMBOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chue Lee, Dana Schilz, Amy Bobber
Dec 18, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are happy to hear that you continue to have a great experience with us. We appreciate your business and look forward to seeing you again next time. Happy driving!

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