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Heiser Toyota

Milwaukee, WI

4.7
7,734 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,734 reviews

October 30, 2019

Quality Service The young man who waited on me was friendly, conscientious, and considerate. I felt he actually LISTENED to what I was telling him and responded in a More

by CATHERINE.NELSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
Oct 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a great review! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 30, 2019

Staff was helpful, kind and efficient While the service staff was rotating my tires, changing my oil and doing the multi-point inspection, another member of the staff walked me to the part More

by JENAMETHYST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am sorry - I did not notice the names.
Oct 31, 2019 -

Heiser Toyota responded

Dear Jen, Thank you for taking the time to leave us a great review! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 30, 2019

service what can i say it was an oil change tire rotation sat and waited for the work to be done and had a hot beverage More

by CBURCZYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jamermaha
Oct 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a great review! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 30, 2019

Quick reliable service Went in for 25000 service and all work was completed quickly. When the work was completed the serviceman went over the status report of my car and ex More

by GREGORYLEHTOLA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dana Schilz, Bob Arciszewski
Oct 30, 2019 -

Heiser Toyota responded

Dear Gregory, Thank you for the positive feedback! We are happy to hear you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future.

October 29, 2019

Great from start to finish Friendly service from the moment I dropped off my car to when I picked it up! Price was even a little less than I was quoted. It also took less then More

by waynetutkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Heiser Toyota responded

Dear Wayne, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great and smooth experience with us. Thank you for choosing Heiser and we look forward to seeing you again in the future. Happy driving!

October 29, 2019

Purchase of new 2019 Avalon Limited Had a very good purchase experience. Roger and Shahat were excellent. Roger and Shahat explained all the details of my lease and your dealership gave More

by KEN.WODTKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Heiser Toyota responded

Dear Ken, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

October 29, 2019

Roger Droukas has been my Toyota sales representative for many years, and he never lets me down. He just helped us get a new Camry and my wife just loves it. There are many choices in terms of Toyota deale More

by Jake1998
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Heiser Toyota responded

Dear Jake, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with us over the years. We greatly appreciate your business and look forward to seeing you again next time. Glad your wife is enjoying her new Camry!

October 29, 2019

Good Experience I had a great experience with the car salesman and other staff members my only downfall would be that my credit was ran 7 times and that brought my c More

by God
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lis Arendorfer-Mess
October 29, 2019

Great dealership willing to help and get you your car James Hicks is the best salesman I’ve ever bought a car from, this is my third car buying from him. I highly recommend this dealership because the sta More

by Rell Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett, Goran
Oct 30, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you've continued to have a great experience with James and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

October 29, 2019

Jessica Phillips is WONDER WOMAN! From Jessica Phillips, Toyota New Car Sales Manager, who never fails to please, Service Staff is friendly and efficient. In and out in the wink of an More

by DAPRICE69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chue Lee
Oct 29, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a great review! We are so happy to hear that you had a great experience with Jessica and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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