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Heiser Toyota

Milwaukee, WI

4.7
8,132 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,132 reviews

March 02, 2020

New tires for Prius Thanks to Heiser for reminding us that new tires were needed on our 2017 Prius. The whole experience went well, and now we're driving on safer tires. More

by HERREWIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Mar 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Heiser Toyota and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 02, 2020

I've been getting serviced here for about 2 years. Today was the first time that I was told that I only need an oil change everything 10K miles. The sticker that is placed inside of the car always has that More

by sharonh7857
Recommend Dealer
No
Employees Worked With
Vincent Lor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Heiser Toyota responded

Dear Sharon, We are so sorry to hear you were not happy with your last service encounter. Can you please private message us your contact information so our manager can contact you to better address your concerns? Thank you

March 02, 2020

I came in to get service (Oil change) to two vehicles and ended up purchasing a new vehicle as a surprise to my husband. The entire team working with me made his surprise special and I really appreciate it! More

by kgibbons1
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chue Lee
Mar 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that Al and the Heiser team made this a special experience for you and your husband. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 02, 2020

Al was incredibly polite, not pushy about his own opinions, but very informative with our questions. We were debating between a few models based on options available on them, he helped us figure out More

by JDay
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 01, 2020

Very patient person and kind person. Very understanding and willing to listen with a kind heart. Spent roughly 2 hours with him and was patient the whole time with us. Saleh More

by Yazen100
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Heiser Toyota responded

Dear Saleh, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 29, 2020

People were very friendly. Everyone says Hi when the come across your path. Service advisors friendly too and didn't make it seem like work. More

by RJABING
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Heiser Toyota and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 28, 2020

Roger was very friendly and helpful. Got a good vehicle at a good price. Would recommend heiser Toyota and Roger to my friend looking for a vehicle because he cares that you like when you are looking for a More

by MDOLDERER
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 28, 2020

Super nice, open to questions. Made us feel like we were in good hands. Treated us like family and made us want to come back in the future. More

by SCHIJAC
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tria Lee
Mar 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you've continued to have a great experience with Tria and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 27, 2020

Tria was excellent to work with. Explained and guided the process with ease. Worked very hard to find the exact car I was looking for. Listened to my concerns and addressed them in a professional manner. I w More

by VPedraza
Recommend Dealer
Yes
Employees Worked With
Tria Lee
Feb 28, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Tria and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

February 27, 2020

Great service. Was able to answer any questions related to the car and it’s care including suggestions for insurance upon request. Followed up in a timely manner. More

by AAMODINIGUPTA
Recommend Dealer
Yes
Employees Worked With
Tria Lee
Feb 28, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Tria and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

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