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Heiser Toyota
Milwaukee, WI
7,811 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,811 reviews
November 08, 2019
Suggesting More Service When Dana is my service rep, she usually comes up with extra service recommendations. It seems that she is trying to get more money for the Service D When Dana is my service rep, she usually comes up with extra service recommendations. It seems that she is trying to get more money for the Service Department. I got a second opinion at another Toyota dealership, and they estimated a lot less money for the same suggested service. This does not happen with other service reps at Heiser Toyota. More
by Waitin for Service
Verified CustomerEmployees Worked With
Dana Schilz
November 08, 2019
Maintenance for tires So I struggle a bit. I have nothing but good things to say about Dana. She is always friendly and easy to work with. But I have never had a good exp So I struggle a bit. I have nothing but good things to say about Dana. She is always friendly and easy to work with. But I have never had a good experience with Chue. He is always distracted and never seems to listen. More
by CAROL.MCCARTHY
Employees Worked With
Chue Lee, Dana Schilz
November 08, 2019
"maybe" would be my response to "woud you recommend" First: You are having a HORRIBLE time of separating accounts when cars move to new owners. Previous and current owner have tried numerous times ov First: You are having a HORRIBLE time of separating accounts when cars move to new owners. Previous and current owner have tried numerous times over the past 2 plus years to get things straight with your service / owner information. ... to this date still not successful. Second: There was a sale on tires which may have been purchased BUT, rather than review and call OR review before taking the car in nothing was said until car was picked up. At which time this is the discussion: We didn't rotate your tires because they are wearing evenly and they need to be replaced anyhow. ... Ummm WUT? Car owner is here. Car is here. You choose to NOT discuss this with me until the car is being picked up? In October when snow has already been flying in the area (one would expect if new tires are needed this would be the best time to get them). Owner does NOT live nor work close and needs to take time off to bring the car in. Is it time to find a new service center? This car has 100,000 plus miles and eventually a replacement car will be required. The other car has 25,000 miles and is the 4th car purchased with you. If you want our continuing business (There are 3 generations of car buyers involved here) ... Customer service is the only thing separating you from other Toyota dealerships in the general area. as of today you are not running a winning race. More
by 5th time Heiser owner
Employees Worked With
Other Employees :
I don't know who I was working with - and the problem(s) are not related to a person as much as a procedure. It's unfair to make this a required field. , Kevin Garski, Chue Lee, Maureen Calmes, Dana Schilz, Bob Arciszewski, Jaime Flynn, Amy Bobber
November 07, 2019
Love Heiser Best waiting room And amenities. Friendly staff who always greet me when I arrive. Having worked in the auto Industry before and knowing the hours Best waiting room And amenities. Friendly staff who always greet me when I arrive. Having worked in the auto Industry before and knowing the hours folks put in, I wouldn’t blame them if they were tired or off sometimes. The service staff are not pushy with sales which I appreciate, I’m not going in for an oil change to feel pressured about other items. Frankly I wouldn’t go anywhere else to buy or for service. M family is on car #3 from heiser Toyota and we will remain customers as long as the service and comfort at heiser stay in place. We only buy from Roger. He’s friendly, personable, and easy to work with. More
by KEVIN.GALEZEWSKI
November 07, 2019
smooth service I took my car in for service today got there early was taken in early by Dana. She was very professional and answered all my questions. I took my car in for service today got there early was taken in early by Dana. She was very professional and answered all my questions. More
by diane625
Employees Worked With
Dana Schilz
November 07, 2019
Flat tire We had a low tire pressure warning light on the dash. It involved a tire that had been repaired a few weeks ago. They told us it would need to be repl We had a low tire pressure warning light on the dash. It involved a tire that had been repaired a few weeks ago. They told us it would need to be replaced and it was replaced quickly. More
by GNSALOOSE
Employees Worked With
Chue Lee
November 07, 2019
Oil change Took my MDX in for the free first oil change after purchase. Process went very smooth. Took approx 1.25 hours from start to finish. Took my MDX in for the free first oil change after purchase. Process went very smooth. Took approx 1.25 hours from start to finish. More
by Julia Gtown
Employees Worked With
Chue Lee
November 07, 2019
Satisfied Customer I had to change my appointment twice in 2 days (my error on one, the other they were able move my scheduled time to an earlier one for my convenience) I had to change my appointment twice in 2 days (my error on one, the other they were able move my scheduled time to an earlier one for my convenience) and were very accommodating. I believe the scheduler was named Sarah and she was very pleasant. My service associate was Chue and he was very helpful and answered my questions. More
by sockafar1
Employees Worked With
Sarah? The scheduler., Chue Lee
November 06, 2019
remove plastic from exhaust pipe With no appointment I drove in with some plastic stuck to my exhaust pipe, the smell was bad. Vincent accepted my vehicle and within 45 minutes I was With no appointment I drove in with some plastic stuck to my exhaust pipe, the smell was bad. Vincent accepted my vehicle and within 45 minutes I was on my way home, without the bad smell of plastic!!!! More
by JLESE
Employees Worked With
November 06, 2019
Friendly, helpful and overall had a great experience. Our salesperson Al went above and beyond to assure we had a great experience. We really enjoyed working with him. We would definitely come back agai Our salesperson Al went above and beyond to assure we had a great experience. We really enjoyed working with him. We would definitely come back again. B Goebel More
by TBGOEBEL
Employees Worked With
