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Heiser Toyota
Milwaukee, WI
7,497 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 7,497 reviews
July 18, 2019
Took too long Took 1hr 45 min for oil change and tire rotation. Way too Long! Why does the review need to be 25 words long? I said it all in 13. Nice place, good po Took 1hr 45 min for oil change and tire rotation. Way too Long! Why does the review need to be 25 words long? I said it all in 13. Nice place, good popcorn just takes too long for two relatively short procedures. More
by BOBHAUKOHL
Verified CustomerEmployees Worked With
don't remember CS reps name
July 18, 2019
Great service Excellent service and special thanks to Al Hussain for his help in going through with the transaction and set up of my RAV4 — I would highly recommend Excellent service and special thanks to Al Hussain for his help in going through with the transaction and set up of my RAV4 — I would highly recommend this dealership. More
by Satisfied customer
Employees Worked With
July 18, 2019
Awesome Any experience that I have at heiser is beyond good. Especially the last time. Brett was especially great, he really made me his priority. I had no id Any experience that I have at heiser is beyond good. Especially the last time. Brett was especially great, he really made me his priority. I had no idea that, when I took my 2017 Corolla in for its regular maintenance, I would be back later In the day to pick up my NEW 2020 COROLLA! It’s always a pleasure working with anyone from Heiser. It’s my 4th car from them, number 13 for the family I think. I think that alone speaks volumes. More
by JENNIFEREAGON
July 17, 2019
Courteous, capable and timely service. The service rep was congenial and explained thoroughly what was determined to be necessary repair for my Camry. He kept me informed during my wait tim The service rep was congenial and explained thoroughly what was determined to be necessary repair for my Camry. He kept me informed during my wait time. And the atmosphere is delightful and complimentary coffee and soda etc is very much appreciated as well. Kudos to Heiser! More
by DBK2624
Employees Worked With
Chue Lee
July 17, 2019
Great service! In my experience Heiser Toyota is the best service center for Toyota vehicles. Service people are always friendly and helpful. Work is done in a time In my experience Heiser Toyota is the best service center for Toyota vehicles. Service people are always friendly and helpful. Work is done in a timely manner and there is a comfortable waiting room with wifi, TV and refreshments for customers. I will always recommend them to anyone looking for great and ethical Toyota service! More
by Marsema
Employees Worked With
July 16, 2019
The service is always great! The customer service is great here. I'm always in & out in a timely manner. The service reps especially Chue are always helpful & polite. I've never h The customer service is great here. I'm always in & out in a timely manner. The service reps especially Chue are always helpful & polite. I've never had a long wait time. More
by COLABP
July 16, 2019
They were there when I needed them I was driving on Appleton Ave. when I heard a loud clunk from underneath the rear of my 05 Chrysler which continued with every little imperfection in I was driving on Appleton Ave. when I heard a loud clunk from underneath the rear of my 05 Chrysler which continued with every little imperfection in the road. I knew I was close to Heiser Toyota where I bring my Highlander for service. I drove in and Chue came out and took a ride with me in the parking lot, then advising me not to drive it. They inspected the car and found I had a broken rear strut. As I had no appointment I was happy they could look at it and call me with an estimate and have it ready for me the next morning. Chue was extremely courteous and helpful explaining the problem and what need to be fixed. More
by FrankK
Employees Worked With
Chue Lee
July 16, 2019
Disappointed Arrived @ 9:50 a.m. & waited 10 minutes outside Service doors as cars were backed up. Waited 10 minutes to discuss tune-up. Two people skipped ahe Arrived @ 9:50 a.m. & waited 10 minutes outside Service doors as cars were backed up. Waited 10 minutes to discuss tune-up. Two people skipped ahead of me even though I stated the time of my appointment. Suggestion: Hire more service people. Or Have a number system like they do at the deli or bakery in a store where you are served by your number. . More
by LROSE18
Employees Worked With
Vincent Lor and Peter shuttle driver.
July 16, 2019
Awesome experience. I needed a new car and my son recommended that I go to Heiser and check out the RAV4. As I no longer needed a mini van an suv was the way to go. Every I needed a new car and my son recommended that I go to Heiser and check out the RAV4. As I no longer needed a mini van an suv was the way to go. Everyone from sales to finance were very patient with me as I had a lot of questions about the car and leasing option. Thanks everyone at Heiser Toyota!! More
by VWILLER
July 16, 2019
Very helpful and friendly staff. Pleasant visit every time I’ve been there. Roger is a great guy and Joe in service is tops. Everyone is just great! I recommend Heiser to friends and Pleasant visit every time I’ve been there. Roger is a great guy and Joe in service is tops. Everyone is just great! I recommend Heiser to friends and family. More
by JPHIL5169
