Heiser Toyota

Donnie Her at Heiser Toyota is a great salesman! Donie Her is a first-rate salesman. He is honest, polite, professional, and willing to make the best deal possible. He genuinely earned our business. Donie Her is a first-rate salesman. He is honest, polite, professional, and willing to make the best deal possible. He genuinely earned our business. He did not try to dazzle us or give us the hard sell. In addition, treated us with respect, making sure that we were satisfied every step of the way. He simply gave us the best car for the best price. He was also very knowledgeable about the car he sold us. If we buy a car again soon, I hope Donnie is our salesman. More

used car purchase SALES- I bought a car. What makes a good dealer are good salesmen. I had one-Donnie Her! If he didn't have the answer to a question, he'd write it d SALES- I bought a car. What makes a good dealer are good salesmen. I had one-Donnie Her! If he didn't have the answer to a question, he'd write it down, apparently checked with his manager and gave me the reply. After the purchase and upon taken delivery, he said, "Any questions you may have, please give me a call on my direct line. I have called him twice and got prompt responses. Is that personal service. Yes, it is. Am I pleased, yes, I am. A younger 86. Tony More

Lease 2014 RAV4 Leased vehicle from this dealership and overall experience was pretty good. PROS: Friendly and helpful staff, Honest and up front about charges an Leased vehicle from this dealership and overall experience was pretty good. PROS: Friendly and helpful staff, Honest and up front about charges and fees, honest and did not oversell pricey addons and packages, smooth negotiation, interested in learning about the driver's needs and finds a car to match needs and preference, great to teach driver to get used to vehicle safety and car controls, car lot is organized so you can walk around to find the car you want and see all the colors and types there are, great customer lounge with snacks, soda, popcorn and coffee with couches to relax while waiting for sales or service CONS:sales person making multiple deals so we were always waiting for him to come back during negotiation, lack of communication between team members and lost an item I asked to be transferred to new vehicle (great effort of sales rep to find it, but it was to late), screaming receptionist when making overhead pages which became obnoxious after 2.5 hours of being there. More

Purchase of 2015 Toyota Highlander My father and I had been looking for a brand new SUV vehicle and were between several, ultimately settling on the Toyota Highlander. What began as "j My father and I had been looking for a brand new SUV vehicle and were between several, ultimately settling on the Toyota Highlander. What began as "just a test drive" ended up being the beginning of a trusted relationship, making me WANT to purchase my vehicle from Brandon. I had planned on getting the 2014, but they no longer made, nor could they find it...what was suppose to take a couple months to get, turned out to be LESS than a month and a 2015 Limited that ended up being LESS money than the 2014...how awesome is that?! Brandon was VERY low pressure and had lots of patience with all of my questions, concerns, etc, as well as the General Manager Bill. BOTH were very concerned I was happy and understood the process throughout! As a matter of fact from the time I was in and test drove, one of the perk items changed, yet BILL assured me that I would STILL receive it! Liz was fantastic, helping me to figure out the benefits to purchasing extra warranty's etc and what I would need since I plan on keeping it FOREVER (lets just say I sold my 1994 Toyota Pickup, yep it was a classic with only 37,000 miles.) I also like the VIP program...So far so good! I HIGHLY recommend Heiser to ALL, I did NOT experience ANY high pressure sales or finance tactics which I KNOW customers are weary of. There location is fantastic RIGHT off the Expressway! More

Used car purchase I went to Heiser purchase a particular car I saw on their web site and it was smooth from beginning to end and would definitely go back to purchase a I went to Heiser purchase a particular car I saw on their web site and it was smooth from beginning to end and would definitely go back to purchase a car again More

New Tundra Purchase Craig and Frank did a great job working with me on the new Tundra. Never felt pressured or oversold. Overall, Heiser is doing a great job by creating Craig and Frank did a great job working with me on the new Tundra. Never felt pressured or oversold. Overall, Heiser is doing a great job by creating the amenities of the VIP program. They communicated well while waiting for the truck to arrive. Best experience I have had purchasing a vehicle. Keep it up!! More

Purchase experience Honesty, integrity, and genuine care led to us coming to and purchasing from this dealership. Craig Strzyzewski was our sales rep and he did a wonder Honesty, integrity, and genuine care led to us coming to and purchasing from this dealership. Craig Strzyzewski was our sales rep and he did a wonderful and very thorough job of seeing through the purchase process with NO pressure. My Dad was part of a GM dealership for 30+ years so I understand the ins and outs of consumer relations in the industry more than most. Customer pressure is a turn-off,...plain and simple. Since the purchase, Craig has followed up on more than one occasion to see if we are totally satisfied to date,....which we are. Thanks Craig...and thanks Heiser Toyota More

Great used car buying experience! Roger made buying my new-to-me car, a 2006 Prius, a breeze. We actually communicated back and forth via text, which was super convenient. Before I eve Roger made buying my new-to-me car, a 2006 Prius, a breeze. We actually communicated back and forth via text, which was super convenient. Before I even set foot in the dealership, we had worked out our deal and the financing options. When I arrived, all I had to do was take the car for a test drive and then sign the paperwork. Roger was pleasant and full of positive energy throughout the entire process. He made sure all of my questions were answered, and he made me feel fully at ease. When it comes time to look for another Prius, I'll definitely check with Roger first. More

Bought a 2008 toyato Camry It was $10,998 and 132,000 miles..... They didn't take a dollar off the sticker price, which is surprising because for such a big dealer who isn't sho It was $10,998 and 132,000 miles..... They didn't take a dollar off the sticker price, which is surprising because for such a big dealer who isn't short on funds: but because of the lemon law on used cars at a dealership I said yes... Lis made it a quick process when I said yes, so I didn't have to keep thinking about it. My salesman Donnie was really friendly and patience. Easy to talk to as well. He walked me thru the used sales lot and we test drove the car twice. Thanks Donnie and Lis! More

Replacing a vehicle after an accident. We were shopping for a new SUV after ours was totaled in an accident. We visited a total of five dealers looking for a used vehicle to replace the on We were shopping for a new SUV after ours was totaled in an accident. We visited a total of five dealers looking for a used vehicle to replace the one we lost. Our experience at Heiser exceeded all the others by far. When we arrived the sales team was very busy and one of the salesmen handed us off to Joe Malinauskas once he was freed up (have never known a car salesman to put customer service above a potential commission in my life). Joe treated us with respect and really listened to what we wanted. He showed us a few vehicles and then allowed US to decide which direction we were going from there -- the ultimate in low pressure sales. We test drove a few and decided to put some money on one to hold it while we thought about it. It turns out the couple who test drove that vehicle just before us had put an offer on it. Joe showed us a similar vehicle and we took another test drive. There was a rubbing sound in the back breaks of that vehicle. Joe promised to have it taken care of. The next business day we got a call that they had put new pads and rotters on the back breaks of that vehicle. I have heard dealers say they stand behind their certification process but these folks really mean it. Before going on the lot the vehicle had already gotten new brakes on the front and four new tires. Never once did we feel that our wishes as a customer were not being considered. The price may have been a few hundred dollars more than the lowest price we found on the Internet but for a vehicle with all new brakes and tires we could not pass it up. The finance person explained everything clearly, didn't force feed the service contract options, and even handled the renewal of the plates we were transferring. It is safe to say that I hate car shopping. But it is also safe to say if all my car shopping experiences had been like this one I would not hate car shopping at all. I highly recommend Heiser. More