Heiser Toyota - Service Center

Every time I see Peter never greets or smiles he need to be retrained on customer service. be retrained on customer service. More

This was a huge job! They explained the problems and kept us informed. Matt was great! They explained the problems and kept us informed. Matt was great! More

Zero stars for the actual service department 5000 stars for my sales agent that I bought the car from. Drop the car off for a three hour job. Three weeks later the car was done. The only conversation with for my sales agent that I bought the car from. Drop the car off for a three hour job. Three weeks later the car was done. The only conversation with the service department was for them to tell me, it was not going to be done in three hours, and that they had a loaner for me to take home. After that point, my sales agent was the only person I had conversation with and updates from. When I came to actually pick my car up, service department couldn’t even be bothered to find my paperwork and give me my key. Went to the cashier and unfortunately, she tried to find the paperwork in my key, but could not. My sales agent happen to be working so we found him, and he explained where our paperwork was and where the key was and went and got them for us. I am supposed to bring my car back in sometime in December for an oil change and with the way the service department handled my car this last round. I am really not confident they know how to do that but I’m hoping they will. More

Went above and beyond. Very helpful, good communication. There was a convenient place to sit and work while I waited. Very helpful, good communication. There was a convenient place to sit and work while I waited. More

Great service, work was completed sooner than they had predicted. Very pleased with the whole process. predicted. Very pleased with the whole process. More

Always great service. The service advisor kept me up to date on the status of the work being done on my car. The service advisor kept me up to date on the status of the work being done on my car. More

They were efficient, done in an exceptable time period. They were very pleasant and timely. They were very pleasant and timely. More

Peter is the man. He’s awesome. Was really busy, I was late for my appointment, but he still clutched it out. He’s awesome. Was really busy, I was late for my appointment, but he still clutched it out. More

Good experience overall however I don’t expect to wait two hours for an oil change when I have an appointment- otherwise great, very friendly people two hours for an oil change when I have an appointment- otherwise great, very friendly people More

The process of dropping my car off, waiting for service, and receiving it was very smooth. Josh was very informative and easy to work with! and receiving it was very smooth. Josh was very informative and easy to work with! More