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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,097 Reviews
Call Service Center (414) 357-2100

4,097 Reviews of Heiser Toyota - Service Center

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March 23, 2023

Brought my car in for an oil change. Was told to allow 90 minutes because they were short staffed. I was told 3 times “it’ll just be a couple more minutes”. After 2+ hours I had to firml More

by Mels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name
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Mar 29, 2023 -

Heiser Toyota responded

Mels, thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. Please reach out directly to our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand your experience. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

March 23, 2023

Came in for 5000 mi. Inspection. Took care of me shortly, no problems. Friendly tech. More

by KKILIAN951
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
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Mar 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 23, 2023

Definitely will return for service in the future. The tech doing great job on my truck. More

by KYAWKAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 23, 2023

Best service on the planet. Fast and efficient service. When you visit Heiser you're visiting friends. More

by avick1325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 22, 2023

Had to return a few days after my oil change due to oil leaking from my vehicle. Now I have oil stains on driveway and loss of hours at work to get this issue corrected. More

by BISHOP1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who actually worked on my vehicle. The person that checked me in had the issue addressed asap though
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Mar 29, 2023 -

Heiser Toyota responded

Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk so we can better understand what happened during your experience. You can reach him at 414-586-7134 or by email at jkuckuk@heiser.com. Have a great day.

March 21, 2023

I have been using your service for over 20 years. I think that speaks volumes about the quality of your service. More

by ASLANOV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic
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Mar 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience and for your many years of business with the Heiser team. We greatly appreciate you and look forward to seeing you again in the future. Happy driving!

March 21, 2023

Things took longer than they said but they were busy. But everything was done well Thanks More

by dsmlandscapes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Patnode
Report | Print
Apr 03, 2023 -

Heiser Toyota responded

Dear valued customer, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. I have sent your feedback to the General Manager in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

March 21, 2023

Great service. The staff keeps me inform about my vehicle's condition and suugestions on future repairs. Thank you. More

by YENGVNNCR_TOYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas (great job).
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Mar 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 19, 2023

Typically a confusing service center. If it wasn’t for Tom, I would never know what’s going on. Thanks Tom. More

by SPORTSGURL1574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Lowther
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Mar 20, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 18, 2023

Toyota Tom was very pleasant. He listened to my questions and looked into the history of the car to see which of those needed attention. I look forward to having him service my More

by jcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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